CDI - Team Lead (English/French)
il y a 1 semaine
Job Title: Team Manager
Entity: Hermès Sellier, Hermès Distribution Europe division
Department: E-Retail
Status: Permanent contract - Executive
Work Location: Paris
As a Team Manager in the E-commerce & Customer Service Department of Hermès Europe, you will be part of the E-Retail Department and be responsible for the excellence of customer relations, regardless of their purchasing channel: store or e-commerce.
Responsibilities:
- Manage, recruit, develop, and support a team of around 10 client advisors to reach high standards of customer service quality.
- Manage a team of client advisors and report to the Area Manager in charge of Central & South Eastern Europe (Germany, Switzerland, and Italy).
- Collaborate with other Team Managers to ensure aligned processes, communication, and organization within the E-commerce team.
Key Responsibilities:
- Recruit and integrate CRC agents with the approval of the Area Manager and HR.
- Develop and empower the team to create a positive and stimulating atmosphere, ensuring everyone's commitment to teamwork.
- Monitor and support the team's performance, proposing actions to improve it and sharing feedback with the Area Manager.
Benefits:
- Join a dynamic, international team with interactions with various departments.
- Enjoy a wide range of missions and opportunities for growth and development.
Requirements:
- At least one successful management experience.
- Open-minded, with the capacity to work in a team spirit and leadership.
- Client service-oriented and eager to provide an excellent customer experience.
- Trilingual (Bilingual German/English + fluent in French).
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