Guest Relations Hospitality Professional

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Accor is a pioneer in the art of responsible hospitality, with a presence in 110 countries and over 5,600 hotels. As a Guest Relations Intern, you will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

As a Heartist, you will create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Key Responsibilities:**

* Assist in greeting and welcoming guests upon arrival.
* Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and courteously.
* Support the Guest Relations team with daily operations, including check-ins, check-outs, and reservations.
* Maintain accurate records of guest interactions and transactions.
* Assist in coordinating guest activities and special events.
* Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere.
* Gather guest feedback and work with the team to implement improvements.

**Requirements:**

* Currently enrolled in a Hospitality Management, Tourism, or related program.
* Strong interpersonal and communication skills.
* Positive attitude, enthusiastic, and eager to learn.
* Ability to multitask and work in a fast-paced environment.
* Proficiency in Microsoft Office Suite.
* Previous customer service experience is a plus.

**About Us:**

We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar's capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes' drive from Hamad International Airport and 10 minutes from West Bay.
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