Guest Relations Agent

il y a 4 jours

IssylesMoulineaux, Île-de-France Accor Temps plein

We are seeking a highly skilled Guest Relations Agent to join our team at Mövenpick Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is warm, friendly, courteous, and efficient.



The Role:


  • Key Responsibilities:

    • Ensure all guests receive a personalized welcome and farewells
    • Respond promptly to guest inquiries and resolve issues efficiently
    • Coordinate with Front Office, Housekeeping, Recreation, and Food and Beverage departments to meet guest needs
    • Implement and adhere to Operational Standards and Hotel internal procedures for guest treatment
    • Monitor and control guest room key cards and ensure effective security
    • Process check-in and check-out for guests efficiently and professionally
    • Prepare welcome packs for VIP guests and escort them to their rooms
    • Update guest information in the computer and maintain accurate records
    • Resolve guest complaints and liaise with relevant departments to ensure prompt follow-up
    • Communicate effectively with General Manager's PA to complete Ex-Office requests
    • Participate in training and development programs to enhance skills and knowledge




Requirements:


  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Minimum 1 year experience in guest relations or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and maintain a professional demeanor under pressure
  • Strong problem-solving and analytical skills
  • Proficiency in cash handling and foreign exchange transactions
  • Basic knowledge of computer systems and software
  • Ability to maintain confidentiality and handle sensitive information
  • Fluency in English language required; proficiency in other languages an asset


What We Offer:


  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
  • Access to training and development programs
  • Comprehensive health and wellness programs
  • Discounts on hotel stays and other Accor benefits

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