Customer Service Representative
il y a 4 semaines
About Us:
U Trust Insurance Agency LLC is a leading provider of trucking insurance solutions, serving clients across 27 states. Our commitment to excellence and customer satisfaction has earned us a reputation for delivering top-notch insurance services.
Position Overview:
This role offers the opportunity to work in a dynamic and friendly environment, interacting with clients and colleagues alike. As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients.
Responsibilities:
- Respond promptly to client inquiries and requests via phone or email.
- Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.
- Issue certificates of insurance and verify coverage as needed.
- Provide accurate information regarding insurance products, coverage options, and policy details.
- Assist clients with policy renewals, updates, and changes.
- Process insurance applications, claims, and payments efficiently and accurately.
- Investigate and resolve customer complaints and concerns with empathy and professionalism.
- Handle administrative tasks and documentation related to customer interactions.
Requirements:
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven customer service experience in a similar role (insurance industry experience is a plus).
- Excellent communication skills, both verbal and written.
- Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages.
- Strong problem-solving abilities and attention to detail.
- Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using computer systems and software for data entry and customer interactions.
- Friendly, positive, and professional demeanor.
Career Growth:
At U Trust Insurance Agency LLC, we believe in nurturing the potential of our employees. This position offers the opportunity for career growth, with potential pathways to managerial roles or becoming a licensed insurance agent. We provide support and resources for your professional development, including corporate education programs from various vendors to help you achieve your career goals.
Benefits:
- Competitive salary commensurate with experience.
- Paid time off and holidays.
- Ongoing training and career development opportunities.
Schedule:
The work schedule for this position is Monday to Friday, from 7 am to 3 pm Eastern Time.
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