Customer Service Representative Hotline

Il y a 2 mois


SaintDenis, Île-de-France Afnor Groupe Temps plein
About the Role

We are seeking a skilled Customer Service Representative to join our team at AFNOR Editions. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide accurate and timely information to clients regarding AFNOR Groupe's services and products.
  • Respond to client inquiries and resolve issues related to normalization and regulation.
  • Assist clients in using our online store and provide technical support for digital solutions.
  • Identify and refer potential clients to our sales team.
  • Offer support and guidance to clients in using our services, including webinars and remote meetings.
  • Manage and resolve technical incidents, escalating complex issues as needed.
  • Qualify and process client requests via phone, email, chat, and other channels.
  • Record client interactions in our CRM system.
  • Participate in product testing and development.
  • Support the team and contribute to projects at AFNOR Editions.
Requirements
  • Bachelor's degree or equivalent, with 2-5 years of experience in B2B customer service, including hotline experience.
  • Strong customer service skills and proactive approach.
  • Excellent organizational skills and ability to work in a team environment.
  • Proficiency in English, with a minimum TOEIC score of 650/700.
What We Offer

We offer a competitive salary of €32,000-€35,000 per year, paid over 13 months, plus a range of benefits. For more information, please visit our website.



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