Customer Service Specialist
il y a 3 semaines
About the Role
As a Customer Service Specialist, you will play a vital role in providing exceptional service to our valued clients. You will be responsible for assisting with their banking needs, offering personalized solutions, and contributing to the overall success of our branch network.
Your Responsibilities
- Provide comprehensive support to clients regarding their banking operations.
- Present and recommend tailored financial products and services, including payment methods, consumer credit, and savings solutions.
- Promote and guide clients on the utilization of our digital banking tools and platforms.
- Conduct thorough analyses of client financial situations to identify potential risks and opportunities.
- Collaborate effectively with specialized advisors to address complex requests related to real estate, wealth management, or commercial activities.
- Actively contribute to the growth and development of your branch through sales initiatives and customer engagement.
Who We Are Looking For
We seek individuals with strong interpersonal skills, a genuine passion for customer service, and excellent communication abilities. You should be energetic, resourceful, and dedicated to finding the best solutions for our clients.
Your Background
- Proven experience in managing client portfolios within the financial services industry.
- A degree in commerce or finance, coupled with initial commercial experience.
Career Growth Opportunities
This role offers a valuable stepping stone within our Retail Banking network. Through comprehensive training programs and internal mobility initiatives, you can progress to positions such as Premium Customer Advisor or Assistant Branch Manager.
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