Customer Service Liaison
Il y a 2 mois
At HOERBIGER, we're committed to delivering exceptional safety solutions that protect lives and businesses. As a key member of our Sales team, we're seeking a highly skilled Customer Service Representative to join our Avignon branch in France.
Key Responsibilities:
- Deliver outstanding customer experiences through timely and efficient order processing.
- Collaborate with Key Account Managers to serve a defined set of customers, driving new sales and aftermarket growth.
- Process customer orders, convert and verify order data, and track orders through production via SAP.
- Release EDI orders, create shipping documents, and ensure proper invoicing.
- Ensure customer requirements are met, and compliance with internal and external regulations is maintained.
- Communicate closely with international subsidiaries and provide proactive order tracking and updates to customers.
- Process customer complaints in cooperation with the Quality Management department.
Requirements:
- Commercial background and training, with experience in order processing, sales orders, and purchase orders.
- High customer orientation, strong communication skills, and ability to work in a team.
- Flexibility, resilience, and ability to cope with different customer needs.
- Proficiency in MS Office and ERP systems, with knowledge of SAP an advantage.
- Excellent written and spoken English skills, with other languages welcome.
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