Customer Service Representative

il y a 5 jours


Avignon, Provence-Alpes-Côte d'Azur, France Hoerbiger Temps plein

We are seeking a highly skilled Customer Service Representative to join our Sales team in Avignon, France. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring the timely processing of customer orders.

Key Responsibilities:

  • Provide top-notch customer service and support to a defined set of customers
  • Collaborate with Key Account Managers to drive sales and aftermarket growth
  • Process customer orders efficiently and accurately
  • Verify and convert order data to ensure seamless production and delivery
  • Track orders through production via SAP and release EDI orders
  • Generate shipping documents for domestic and international deliveries
  • Ensure proper invoicing and compliance with internal and external regulations
  • Communicate proactively with customers regarding order status and changes
  • Resolve customer complaints in partnership with our Quality Management department

Requirements:

  • Commercial background and training (office clerk, industrial clerk, etc.)
  • Experience in processing orders, sales orders, and purchase orders
  • Excellent customer orientation and strong communication skills
  • Ability to work in a team and possess a friendly, open demeanor
  • High level of flexibility and resilience to stress
  • Proficiency in MS Office and ERP systems, with knowledge of SAP an advantage
  • Good written and spoken English skills, with other languages welcome


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