Customer Service Representative
il y a 5 jours
We are seeking a highly skilled Customer Service Representative to join our Sales team in Avignon, France. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring the timely processing of customer orders.
Key Responsibilities:
- Provide top-notch customer service and support to a defined set of customers
- Collaborate with Key Account Managers to drive sales and aftermarket growth
- Process customer orders efficiently and accurately
- Verify and convert order data to ensure seamless production and delivery
- Track orders through production via SAP and release EDI orders
- Generate shipping documents for domestic and international deliveries
- Ensure proper invoicing and compliance with internal and external regulations
- Communicate proactively with customers regarding order status and changes
- Resolve customer complaints in partnership with our Quality Management department
Requirements:
- Commercial background and training (office clerk, industrial clerk, etc.)
- Experience in processing orders, sales orders, and purchase orders
- Excellent customer orientation and strong communication skills
- Ability to work in a team and possess a friendly, open demeanor
- High level of flexibility and resilience to stress
- Proficiency in MS Office and ERP systems, with knowledge of SAP an advantage
- Good written and spoken English skills, with other languages welcome
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