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Leader of Network and Unified Communications Operations

Il y a 2 mois


Paris, Île-de-France Imerys Temps plein

Position Overview

Leader of Network and Unified Communications Operations

Role Summary

The Network and Unified Communications team operates on a global scale, addressing cross-regional challenges. The leader of Network Operations is responsible for the overarching Global Network strategy, ensuring the management of high-availability network infrastructure and operational services to achieve Service Level Objectives.

Key Responsibilities

Team Leadership

  • Direct oversight of Network and Unified Communications Operations team members.
  • Manage, lead, and coordinate a team of network engineers.
  • Identify and define the skills and competencies required for team members.
  • Responsible for the training and professional development of team members.
  • Provide guidance and leadership for a process-oriented team.
  • Oversee scheduling, workload distribution, and operational workflows.
  • Address both technical and non-technical escalations effectively.
  • Inspire, motivate, and guide team members towards success.
  • Ensure adherence to established procedures.
  • Foster a culture of safety in daily operations.

Incident and Event Management

  • Ensure efficient resolution of incidents and problems following ITIL processes.
  • Communicate promptly regarding service-impacting events.
  • Collaborate with vendors for issue resolution.
  • Manage improvement tickets and service requests efficiently.
  • Monitor services to guarantee compliance with standards and SLAs.
  • Report on critical metrics and service delivery performance.
  • Oversee toolsets for event management services.

Continuous Improvement

  • Provide leadership and technological direction.
  • Ensure the efficient operation of networking systems.
  • Manage standards, policies, processes, and site architecture.
  • Conduct regular reviews for process improvement.
  • Contribute to audit findings and their remediation.
  • Coordinate the monthly cleanup process.
  • Ensure data integrity and security.
  • Develop and maintain business continuity plans.

Administrative Duties

  • Maintain and renew necessary licenses.
  • Monitor expenses and financial commitments.
  • Contribute to vendor management and relationship building.

Qualifications & Experience

Essential

  • Bachelor's degree in Information Technology or Telecommunications.
  • 3-5 years of experience managing telecommunications engineers.
  • Previous global managerial experience.
  • Technical expertise in network hardware, protocols, and standards.
  • Experience in collaborative team environments.
  • Capacity to learn from seasoned team members.

Desirable

  • Experience in culturally diverse global organizations.
  • Familiarity with cloud networking architecture.

Skills & Personal Attributes

Leadership Skills

  • Ability to communicate technical information to non-technical audiences.
  • Strong synthesis skills.
  • Flexibility in working hours for global coverage.
  • Safety-oriented mindset.
  • Excellent communication and interpersonal abilities.
  • Capacity to drive change and excel in a multicultural environment.

Results Orientation

  • Strong organizational, resource management, and planning skills.
  • Problem-solving and analytical thinking.

Improvement Focus

  • Attention to detail and a commitment to continuous improvement.
Employment Type

Full-time and Permanent

Equal Opportunity Statement

IMERYS is an Affirmative Action and Equal Opportunity Employer. We are committed to ensuring that all employees and applicants are treated fairly and without discrimination based on race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by law.