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Service Delivery Manager
Il y a 2 mois
Service Manager Job Description
**About the Role**
As a Service Manager at Wall Street English, you will play a crucial part in ensuring students' educational success and satisfaction with their English course. Your primary responsibility will be to provide excellent teaching and customer service, as measured by key performance indicators.
**Leadership and Team Management**
You will lead a team of highly qualified, service-oriented teachers and customer service staff. Key leadership tasks include budget control, quality control, and day-to-day running of center service operations. Additionally, you will be responsible for staff selection, training, observation, evaluation, motivation, and professional development.
**Teaching and Curriculum**
As a Service Manager, you will also be involved in teaching classes and contributing to the growth and development of the center in conjunction with the Center Director. To be successful in this role, you will need to possess strong leadership, interpersonal, and organizational skills, as well as intercultural and management skills.
**Requirements**
* CELTA or equivalent qualification
* Two years of teaching experience
* EMT or equivalent qualification
* Strong leadership, interpersonal, and organizational skills
* Intercultural skills
* Management skills
