EMEA Customer Quality Manager

il y a 2 semaines

Arras, Hauts-de-France EnerSys Delaware Inc. Temps plein

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide, servicing over 10,000 customers in more than 100 countries. Our worldwide headquarters are located in Reading, PA, USA, with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power solution for stored DC power products.

Key Responsibilities
  • Manage customer relationships as a key customer quality account manager at the regional level, in coordination with the central global team.
  • Drive the preparation of high-level meetings or initiatives with customers, coordinating all functions and plants involved.
  • Evaluate risks and related potential costs, including service or recall campaigns, defining warranty accruals in conjunction with finance.
  • Monitor customer quality performance, as demonstrated by warranty claims or customer rejections (0-km), and initiate investigations accordingly. Contact or visit customers directly to obtain necessary information, making daily decisions based on data provided or investigations.
Key Activities
  • REPORTING – Monitor customer portals and analyze warranty claim databases to compile reports and track customer quality trends.
  • CHANGE MANAGEMENT – Work directly with factory teams to implement process or product changes to prevent customer defects. Coordinate proper communication with customers in case of major product/process changes and/or claims.
  • PRODUCT TESTING AND EVALUATION – As necessary, the customer quality manager may visit customer sites to review system settings, installation procedures, etc. Determine which products to send back to the factory for further testing or analysis. Support factory and engineering teams during battery teardown analysis.
  • QUALITY COST INFORMATION – Provide accurate cost of quality information on a monthly, quarterly, and yearly basis. Monitor and track associated losses related to warranty and customer quality.
  • AUDITS – Support regional QMS and customer audits based on IATF 16949 or specific customers' requirements.
  • CONTINUOUS IMPROVEMENT – Support the deployment of continuous improvement tools.
Qualifications
  • Engineering degree (manufacturing, industrial, or mechanical) and/or equivalent experience.
  • Minimum of 8 years' leadership experience in warranty, customer, or manufacturing quality (OEM or Tier 1 automotive experience preferable).
  • Experience dealing with German automotive OEMs (Daimler, Volkswagen, Audi, etc.) will be considered a plus.
  • Extensive manufacturing and/or supplier quality experience. Battery knowledge will be preferable.
  • Green/Black belt 6 sigma or equivalent.
  • Self-driven and results-oriented.
  • Able to develop a positive cross-functional team environment driven by solid problem-solving skills.
  • Demonstrate effective utilization of computer skills (Word, Excel, PowerPoint, or equivalent).
  • Very effective oral and written communication skills (Mandatory: fluent in English. Additionally, French, German as a 2nd language will be considered a plus).

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. EEO/Minority/Female/Vets/Disabled

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