Site Support Engineer

il y a 15 heures

Paris, Île-de-France Wipro Technologies Temps plein

Job Summary

We are seeking a highly skilled Site Support Engineer to join our team at Wipro Technologies. As a Site Support Engineer, you will be responsible for providing technical support and maintenance for our customer-facing Experience Centres and lab environments.

Key Responsibilities

  1. Onsite Infrastructure Support
  • Provide technical support for customer-facing Experience Centres 'Core' Network and Compute Infrastructure.
  • Manage On-Prem lab (Server room) rack and stack activities, logical provisioning, and decommissioning of hardware.
  • Support incident & problem management for WAN, LAN, WLAN, and Core Compute.
  • Oversee network configuration, maintenance, and troubleshooting.
  • Ensure operational health of EC server room infrastructure during business hours.
Experience Environments
  • Manage deployment and support of onsite experiences & demos.
  • Conduct daily checks and walkthroughs of demo environments.
  • Provide technical support for presenters, account managers, customers, and EC staff.
  • Maintain an active inventory list for tracking of all experience/demo assets.
  • Administer local EC Azure Sub Resources and Subscriptions.
  • Support centralized solution delivery projects and automation.
  • Act as the local Technical SME for the Experience Platform catalogue of demos.
  • Create and manage Azure environments for Hybrid Cloud engagements.
Customer demos/Events and Engagements
  • Provide support for EC attendees and presenters during customer visits/events.
  • Coordinate technical guidance and device configuration for events.
  • Provide on-site technical support and device inventory management during events.
Technology Asset & Security policies Lifecycle
  • Manage warranties, RMA processes, and equipment repairs.
  • Make recommendations for technology improvements and equipment purchases.
  • Ensure continuous improvement of operational processes and technology solutions.
  • Coordinate recycling of old equipment per standards.
  • Maintain relationships with local OEM Partner for hardware repairs/warranty replacements, IT teams /AV suppliers and integrators.
  • Manage downtime scheduling and direction of suppliers for device servicing and repairs.
Readiness EC demo rooms with Audio and Video working condition
  • Operate and maintain AV equipment in meeting rooms and theatres.
  • Coordinate repairs and preventative maintenance for AV systems.
  • Provide immediate break-fix attention and support for EC meeting rooms and AV systems.
  • Assist in meeting room setup, support, and refresh projects.
  • Provide consultation and maintain AV room inventory hygiene.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, or related field, required.
  • IT industry experience with a concentration on service management including incident and requests, change management and governance of digital asset lifecycle is required.
  • Relevant IT experience in IT Infrastructure Compute and Network skills.
  • Strong verbal and written communication skills.

About Wipro Technologies

Wipro Technologies is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

Diversity and Inclusion at Wipro Technologies

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.

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