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Technical Customer Support Engineer
Il y a 2 mois
As a Technical Customer Support Engineer, you will play a crucial role in ensuring the success of our clients and community users by leveraging your technical expertise and interpersonal skills.
Key Responsibilities:
- Provide exceptional post-sales support to our customers, ensuring a high-quality experience through various channels including email and our Support Ticketing System.
- Conduct product testing and engage in internal quality assurance and bug verification activities.
- Utilize product usage data to proactively assist customers facing product challenges.
- Collaborate with a globally distributed team of engineers to deliver 24/7 support.
- Offer remote and occasional on-site consultancy and training to enhance customer understanding and usage of our solutions.
Technical Skills Required:
- Proficiency in C++, Java, and JavaScript.
- Experience with Unix/Linux system administration (RedHat, CentOS, CoreOS).
- Strong troubleshooting abilities and excellent technical communication skills in English.
- Familiarity with Data Science concepts is an advantage.
Work Environment:
This position is primarily remote, with some travel to client locations as necessary. Please note that the role may require off-hours and weekend duties in shifts.
Company Commitment:
ArangoDB is dedicated to fostering a workplace free from discrimination and harassment, ensuring an inclusive environment for all employees.
