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Product Expert AI Business Value
Il y a 2 mois
SAP is a leading provider of enterprise software solutions, and we're looking for a talented individual to join our AI Business Value team. As a Product Expert AI Business Value, you will play a key role in evaluating the business value generated by AI and driving business value capturing and evaluation for AI services in customer support.
Key Responsibilities:- Conduct comprehensive business value assessments of AI Services, including the evaluation of their impact on KPIs and ROI.
- Establish measurement methods and data points to capture value creation.
- Collaborate with AI development teams in Support to define and refine AI service value propositions.
- Onboard new live AI services in the AI Value Dashboard.
- Initiate (with the DevOps team) the automatic data ingestion of value data points, measuring the actual value realization per AI service.
- Align the individual / aggregated AI service value contributions with Customer Support Strategic Initiatives and operating / organizational KPIs.
- Understanding of business processes in customer support and how to enable them with AI.
- Deep understanding of how business value is generated in internal SAP processes (cost avoidance, uptake in solution adoption by customers, etc.).
- Expert-level knowledge of value measurement methodologies, incl. A/B testing, etc.
- Experience with scientific methods, case studies and empirical approaches in particular are of advantage.
- Experience with data science / data engineering, dashboarding / analytics.
- Knowledge of process mining (e.g. Signavio) is of advantage.
- Expertise in managing complex projects involving multiple stakeholders.
- Understanding of the "big picture" and diligent attention to detail at the same time are required, given the exposure to the senior executive team in customer support.
- You feel comfortable and self-confident working in a matrix organization and leading without authority. You are inclusive and drive decisions in cross-product teams. (Internal) customer focus and empathy are part of your value set, you listen closely and are able to translate requirements into tangible functions. You possess superior communication and presentation skills and have written and spoken proficiency in German and English.
SAP is a global leader in enterprise software solutions, with a strong focus on innovation and customer satisfaction. Our company culture is centered around collaboration, diversity, and inclusion, and we offer a highly collaborative team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
We are committed to creating a workplace that is inclusive and welcoming to all employees, regardless of their background or identity. We believe that diversity and inclusion are essential to our success and are committed to creating a workplace that reflects the diversity of our customers and the communities we serve.
SAP is an equal opportunity employer and welcomes applications from qualified candidates of all backgrounds. We are committed to providing a workplace that is free from discrimination and harassment and where all employees feel valued, respected, and supported.
We are proud to be a part of the SAP community and are committed to making a positive impact on the world around us. Join us in our mission to help the world run better and improve people's lives.
