Customer Success Specialist

il y a 4 jours


Lille, Hauts-de-France Javelot Temps plein
About Javelot

Javelot is a leading company in the agricultural sector, specializing in the digital transformation of post-harvest management. Our mission is to make post-harvest management simpler, more efficient, and more responsible for future generations.

Job Description

We are seeking a highly motivated and organized Junior Customer Success Representative to join our Customer Success Management team. As a key member of our team, you will be responsible for supporting our users in the use of our solutions, providing training, responding to incoming issues, and collecting customer feedback to improve our products and services.

Key Responsibilities
  • Training and Support: Provide training to new users on our tools and platforms, ensuring they have a smooth onboarding experience.
  • Issue Resolution: Respond to incoming issues in a timely and effective manner, providing quick and relevant solutions to our users.
  • Customer Feedback: Collect customer feedback and participate in the continuous improvement of Javelot's solutions and products.
  • Communication: Provide follow-up and support to our users through various communication channels.
  • Team Collaboration: Actively participate in the structuring of the customer department, formalizing processes and implementing new tools.
Requirements
  • Education: University degree from a business school, engineering school, or master's degree.
  • Language Skills: Fluency in German and English, both orally and in writing.
  • Communication Skills: Excellent communication skills, with the ability to listen actively and solve problems effectively.
  • Organizational Skills: Rigorous, autonomous, and highly organized, with the ability to prioritize tasks and manage time effectively.
Benefits
  • Impactful Mission: Contribute to the digitalization of the agricultural sector, making it simpler, more responsible, and more efficient for future generations.
  • Human Values: Work in a company that promotes teamwork, trust, progress, and commitment.
  • Flexible Working Hours: Enjoy great flexibility to balance professional and personal life.
  • Regular Afterworks: Participate in events to celebrate successes and strengthen bonds between colleagues.
  • Attractive Package: Enjoy an attractive package and benefits, including meal vouchers, remote work options, and extra paid leave.


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