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Javelot is a leading company in the agricultural sector, specializing in digital transformation and post-harvest management. Our mission is to simplify, optimize, and make agriculture more responsible for future generations.
Job DescriptionWe are seeking a highly motivated and organized Junior Customer Success Specialist to join our team. As a key member of our Customer Success Management team, you will be responsible for supporting our users in the effective use of our digital solutions.
Key Responsibilities:- Training and Onboarding: Provide comprehensive training to new users on our platforms and tools, ensuring they have a seamless experience.
- Issue Resolution: Respond promptly and effectively to user inquiries, providing timely and relevant solutions to resolve any issues.
- Feedback and Improvement: Collect customer feedback and contribute to the continuous improvement of our solutions and products.
- Communication and Support: Offer ongoing support to users through various communication channels, ensuring their needs are met.
- Department Development: Collaborate with the team to structure and formalize the customer department, implementing new tools and processes as needed.
- Education: University degree from a business school, engineering school, or master's degree.
- Communication Skills: Excellent communication skills, with the ability to communicate complex ideas simply.
- Problem-Solving: Strong problem-solving skills, with the ability to listen and understand user needs.
- Language Skills: Fluency in German and English, both written and spoken.
- Organizational Skills: Rigorous, autonomous, and highly organized, with the ability to prioritize tasks effectively.
- Impactful Mission: Contribute to the digitalization of the agricultural sector, making a real impact on the industry.
- Human Values: Work in a company that values teamwork, trust, progress, and commitment.
- Flexible Working Hours: Enjoy flexible working hours to balance work and personal life.
- Regular Afterworks: Participate in regular events to celebrate successes and strengthen bonds with colleagues.
- Attractive Package: Receive an attractive package, including meal vouchers, remote work options, and additional benefits.
