Global Business Process Owner

il y a 2 semaines


Paris, Île-de-France Pernod Ricard Temps plein
Job Title: Global Business Process Owner

Pernod Ricard is seeking a highly skilled Global Business Process Owner to join its Order to Cash process teams. This role is responsible for designing and overseeing the logistics processes from the supply side to customer order fulfillment within the ERP system.

Key Responsibilities:
  • Architect comprehensive customer service & Delivery processes for integration into the ERP, including advanced order management, inquiry handling, complaint resolution, and state-of-the-art Delivery Management & after-sales support mechanisms.
  • Utilize ERP tools to refine customer interaction workflows, ensuring streamlined communication, accurate order fulfillment, and timely issue resolution.
  • Implement a system within the ERP for capturing and analyzing customer feedback, facilitating actionable insights to continuously refine product and service offerings.
  • Manage the incorporation of detailed customer data into the ERP, enabling personalized service delivery and targeted marketing campaigns.
  • Cross-functional strategy alignment: collaborate with sales, marketing, and logistics teams to ensure customer service strategies are cohesive with overall business goals, drawing on ERP insights to inform decisions.
  • Service performance analytics: set and monitor service performance metrics within the ERP, utilizing data to drive strategic improvements in customer service & delivery operations.
Requirements:
  • Master's degree in engineering or business school.
  • Required 15 years minimum of experience.
  • Experience in customer service, in commercial, supply chain, logistics.
  • Experience in consumer goods industry.
  • SAP savvy is a nice to have.
  • English is mandatory, French and Spanish appreciated but not mandatory.
What We Offer:

Pernod Ricard is committed to diversity and inclusion. We offer an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work from home (2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events...


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