Customer Operations Specialist
il y a 5 jours
We are seeking a highly skilled Customer Operations Engineer to join our team at Loft Orbital. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences throughout our mission deployments.
Key Responsibilities- Serve as the primary contact for on-orbit mission execution, facilitating issue resolution and collaboration with Product teams.
- Develop and deploy missions within the Loft framework, refining Cockpit's functionality through automation and feedback interpretation.
- Work closely with customers and internal stakeholders to identify the lowest friction solutions to customer needs.
- Improve Cockpit functionality as a developer through implementation improvements and automation.
- Minimum 3 years experience in space company or organization, with exposure to satellite operations and/or assembly, integration, and test.
- Exposure to both ground software and flight software.
- Experience writing software scripts in Python.
- Exposure to Docker containers as well as general DevOps exposure.
- Preferred: Experience with GNC / Orbits.
- Nice to haves: GraphQL, UI Design.
- Equity, we want you to have an active role in our success.
- Up to 35 days of Paid Time Off (vacations & RTT) and flexible working hours.
- Health and life insurance.
- Lunch Vouchers.
- Cross-office travel opportunities between San Francisco, Colorado, and Toulouse.
- Company and team off-sites and many other events to work & celebrate together.
- Relocation assistance to Toulouse when applicable.
Loft Orbital builds "shareable" satellites, providing a fast & simple path to orbit for organizations that require access to space. Powered by our hardware & software products, we operate satellites, fly customer payloads onboard, and handle entire missions from end to end - significantly reducing the lead-time and risk of a traditional space mission.
Our standard interface enables us to fly multiple customer payloads on the same satellite, with capabilities such as earth imagery, weather & climate /science data collection, IoT connectivity, in-orbit demonstrations, and national security missions. Our customers trust us to manage their space infrastructure, so they can focus on what matters most to them: operating their mission and collecting their data.
At Loft, you'll be given the autonomy and ownership to solve significant challenges, but with a close-knit and supportive team at your back. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at Loft the most fulfilling period of their career.
We value kind, supportive and team-oriented collaborators. It is also crucial for us that you are a problem solver and a great communicator. As our team is international, you will need strong English skills to better collaborate, easily communicate complex ideas and convey important messages.
With 3 satellites on-orbit and a wave of exciting missions launching soon, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France.
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