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Customer Experience Specialist
Il y a 2 mois
We are seeking a highly skilled Customer Experience Specialist to join our team at Loft Orbital Solutions. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences throughout our mission deployments.
Key Responsibilities:- Serve as the primary point of contact for customers, providing guidance and support to help them effectively use our tools for mission planning and payload operations.
- Work closely with customers and internal stakeholders to identify and implement solutions that meet their needs and exceed their expectations.
- Collaborate with our development team to improve the functionality of our Cockpit platform, leveraging automation and feedback to drive innovation and growth.
- Translate customer feedback into actionable insights that inform our product roadmap and drive business decisions.
- Minimum 3 years of experience in a space-related industry, with a strong understanding of satellite operations and/or assembly, integration, and test.
- Experience with software development, including scripting in Python and exposure to Docker containers and DevOps practices.
- Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced, international team environment.
- Preferred: Experience with GNC / Orbits and a strong understanding of space-related technologies.
- A competitive salary and benefits package, including equity and a comprehensive health insurance plan.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A chance to work on exciting and challenging projects, with a team of talented and dedicated professionals.
- Relocation assistance to our offices in San Francisco, CA, Golden, CO, or Toulouse, France.
Loft Orbital Solutions is a leading provider of satellite-based solutions, with a mission to make space accessible to organizations of all sizes. We are committed to delivering exceptional customer experiences and driving innovation in the space industry.
