Security Operations Specialist

CONTEXT

The office of the AXA GO Chief Security Officer (CSO) oversees AXA GO entities across three major regions: Asia, Europe, and the Americas. This office is tasked with ensuring that all AXA GO entities maintain a secure, safe, and resilient environment, focusing on three primary pillars: Information Security, Operational Resilience, and Physical Security & Safety.

JOB DESCRIPTION

Within the Department of Operational Resilience - Physical Security & Safety (OR&PSS), the Physical Security & Safety Expert (PSSE), reporting to the Physical Security & Safety Leader (PSSL), is responsible for the following:

• Assist in maintaining a comprehensive appointment of AXA GO's Physical Security & Safety representatives across the entire scope.
• Deliver cross-functional Physical Security services to AXA GO entities.
• Provide advisory and oversight support to entities in countries where AXA GO operates, acting as a Physical Security & Safety Expert.
• Recommend updates to Physical Security & Safety policies, guidelines, plans, and controls in alignment with Group Core documentation, ensuring local entities are compliant.
• Aid in the implementation of shared Physical Security & Safety services within local entities by developing and proposing tailored templates, tools, and solutions.
• Identify, evaluate, and report on AXA GO's Physical Security & Safety operational risks and internal control issues at both central and local levels, including situations where security requirements cannot be fully met due to local conditions, and suggest potential solutions and mitigation strategies.
• Play a crucial role in the deployment and reporting of AXA GO's Physical Security & Safety controls and key performance indicators across the entities.
• Seek opportunities to optimize and enhance Physical Security & Safety measures at both central and local levels.
• Actively contribute to the deployment of the Security Assurance Framework (SAF) within a spirit of convergence.
• Engage in Physical Security & Safety communities, workshops, and programs.
• Develop expertise and demonstrate capability to:
  • Identify and report deficiencies in AXA GO's Physical Security & Safety governance.
  • Ensure high data quality and accuracy for Physical Security & Safety topics.
  • Cultivate a Physical Security & Safety expert role within AXA GO's management teams (Global and Local).
  • Propose and create effective Physical Security & Safety dashboards.
• Provide operational support in managing the following Physical Security & Safety areas:
  • Site Security for Office Buildings and Data Centers:
    • Oversee Physical Security & Safety requirements for AXA GO sites and data centers.
    • Propose and implement a control framework for Physical Security & Safety requirements.
    • Conduct site assessments using a risk-based approach.
  • Identify gaps and collaborate with stakeholders to define and execute action plans for timely remediation.
  • Develop appropriate templates and tools to monitor activities.
  • Establish relevant key performance indicators and their measurement, and conduct controls.
  • Travel Security:
  • Contribute to defining a set of Physical Security & Safety measures for each country based on risk classification.
  • Create security training and support materials for travelers and their assets.
  • Develop a comprehensive set of protection measures for countries where AXA operates or does not operate, particularly in high-risk areas.
  • Oversee Travel Security activities for the global scope of AXA GO.
  • Propose and manage the implementation of Travel Security solutions and tools across AXA GO locations.
  • Manage Travel Security & Safety operations for AXA GO entities, including monitoring, awareness, and planning for high-risk business trips.
  • Monitor AXA GO expatriates' coverage through a dedicated program.
  • Enhance and automate travel security solutions.
• Incident Management:
• Play a key role in intelligence and threat monitoring, coordinating responses to incidents and situations.
• Design and implement security and safety response plans in collaboration with Operational Resilience and Information Security departments.
• Actively manage the collection of Physical Security & Safety incident reports and monitor them until resolution.
• Implement and improve the Physical Security & Safety incidents tool.
• Physical Security & Safety Audits:
• Participate in the remediation of audit issues related to Physical Security & Safety until resolution.
• Support other AXA GO departments on Physical Security & Safety topics to meet audit requirements.
• Event Security:
• Assist in compiling a comprehensive list of AXA GO events.
• Define frameworks and build assessment tools.
• Monitor AXA GO events (both on-site and off-site).
• Update organizational support and guidance.
• Conduct on-site assessments and implement security plans.

Required Professional Experience:

- Over 8 years of experience in Physical Security, Health and Safety, Audit, Risk, or related fields.

- Over 3 years of experience in Business Continuity and/or Crisis Management is advantageous.

- Experience in an international and multicultural environment is a plus.

Your Profile

Qualifications

• Proficient in English and French; Spanish fluency is a significant advantage.
• Exceptional oral and written communication skills with a proven ability to develop and present clear information.
• Appreciation for multicultural understanding.
• Experience interacting with all levels of management and operations.
• Team-oriented with the ability to collaborate and guide others.

Technical Knowledge

• Strong knowledge of security risk and control frameworks.
• Familiarity with Physical Security – Health & Safety (Building Management & Facilities, Site Protection for Offices and Data Centers, Event Protection, Crisis Management, IT Material and Data Protection).
• Knowledge of standard tools (e.g., SCALA, PwBi).

Strategic Thinking

• Comprehend the strategic program of Group Security and its implications for security in general and for AXA GO's CSO department.
• Contribute to actions aligned with the strategic direction of the program to facilitate success.

Communication Competencies:

• Ability to communicate effectively with all organizational levels, including senior executives.
• Skill in identifying the appropriate communication method tailored to the subject matter and audience.
• Proven ability to present material to large audiences through conference calls, utilizing both speaking and listening skills to convey messages effectively.
• Excellent interpersonal and communication skills (both written and verbal).

Transversal Skills

• Collaborative mindset: ability to build relationships with local contacts and AXA GO's program/project stakeholders.
• Adaptability: ability to recommend solutions relevant to the complexity, scope, risk, and magnitude of situations.
• Problem-solving: capacity to resolve complex situations (involving multiple countries or stakeholders) with innovative solutions across various organizations.
• Project management: ability to manage action plans, review progress, and make necessary adjustments.
• Interpersonal skills: assertiveness, empathy, listening orientation, oral communication, and persuasive abilities.

Education / Certification

• Master's degree in Information Security or IT, complemented by professional experience in Physical Security – Health & Safety Management.
• CSMP (preferred) or CPP, PSP certifications.
• ISO27001 Certification is a plus.
• An undergraduate degree is advantageous.
• Project Management certification is a plus.

About AXA

As a leading global insurance provider, we are committed to advancing human progress by safeguarding what matters most. With a workforce of 153,000 employees across 54 countries serving 105 million customers, we have cultivated a dynamic and vibrant community. Our values emphasize inclusion and diversity, fostering a culture of respect for one another, our customers, and the communities we serve. Joining AXA means becoming part of a workplace where you belong, are included, and can thrive. You will have the opportunity to shape your work experience and grow your potential as you explore new opportunities, challenge boundaries, and support individuals during critical moments in their lives. This is your opportunity to help build the future you envision.

About the Entity

AXA is evolving into a sustainable, technology-driven organization, and at AXA Group Operations, we are key players in this transformation.

We lead the charge by initiating and empowering the evolution of our insurance business model through technology and innovation, driving its global implementation with speed and high-quality advisory and execution.

Present in 17 countries, we are supported by dedicated, highly skilled teams. We leverage technology, data, sourcing, security, and investment allocation on a global scale while also achieving economies of scale and synergies when necessary.

At AXA Group Operations, we aim to be recognized in three key areas:

• Cutting-edge Data Technology to enhance customer experience.
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks.
• High-Performing Global Team for stronger partnerships with AXA entities.

What We Offer

We unite the expertise, cultural diversity, and creativity of over 8,000 employees worldwide, and we are committed to equal opportunities in all aspects of employment (gender, LGBT+, individuals with disabilities, and people from diverse backgrounds) while promoting Diversity & Inclusion by fostering a work environment where all employees are treated with dignity and respect, and where individual differences are valued.