Service Delivery Lead
il y a 2 semaines
We're seeking a Service Delivery Lead to join our team at Outsight SA. This role is responsible for managing the delivery of services to clients, ensuring service quality, and maintaining client relationships.
Key Responsibilities:
- Client Relationship Building: Develop and maintain relationships with key stakeholders at the client organization, understanding their needs, and managing their expectations.
- Service Delivery Planning: Collaborate with clients to develop service delivery plans that meet their needs and service level agreements (SLAs), including timelines, budgets, and resource requirements.
- Team Leadership: Lead and manage the team responsible for delivering the services to the client, setting goals, delegating tasks, and providing support and guidance.
- Progress Tracking: Monitor the progress of service delivery and track against the service delivery plan, identifying and addressing any potential risks or issues.
- Client Communication: Communicate regularly with the client on the progress of service delivery, any issues that arise, and any changes to the service delivery plan.
Requirements:
- Master's degree from a top engineering, business school, or academic equivalent.
- 5+ years of experience in a customer-facing role.
- 3+ years of experience in managing teams and projects.
- Strong understanding of service delivery principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
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