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Service Delivery Leader

Il y a 2 mois

Paris, Île-de-France Palo Alto Networks Temps plein

About the Role

We are seeking a highly skilled Service Delivery Leader to join our team at Palo Alto Networks. As a key member of our Global Customer Service team, you will be responsible for managing the customer lifecycle, serving as the Voice of the Customer, and driving adoption and consumption across our products.

Your Responsibilities

  • Operate as the primary point of contact for multiple product lines, supporting the customer journey and working cross-functionally with clients, end users, and internal partners.
  • Own customer planning, deployment, adoption, account-level reviews, and escalations, building and managing customized product delivery to the customer's tech environment.
  • Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
  • Engage and coordinate customer delivery across Palo Alto Networks team members, including engineering and professional services.

Requirements

  • 8+ years of professional experience in a customer-facing role, managing high-touch, high-visibility post-sales engagements.
  • Specialization in software product and service delivery to strategic customers, with expertise in Cloud Security, DevSecOps, Network Security, or Security Operations.
  • Proven results working as a trusted advisor to drive business value for customers, including interacting with C-suite teams at various levels of technical and non-technical depth.
  • Expertise in customer guidance throughout their journey, focusing on Value Realization, managing customer escalations, and balancing customer expectations.
  • Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.

About Us

Palo Alto Networks is a trailblazer in the cybersecurity industry, committed to providing reasonable accommodations for all qualified individuals with a disability. We celebrate diversity in our workplace and are an equal opportunity employer, committed to providing a safe and inclusive environment for all employees and customers.