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Customer Quality Assurance Specialist
Il y a 2 mois
We are seeking a highly skilled Customer Quality Engineer to join our team at AESC France. As a key member of our quality team, you will be responsible for developing and maintaining strong relationships with our premium brand vehicle OEM customers.
Key Responsibilities:
- Manage customer expectations and ensure quality standards are met at multiple locations in France.
- Lead and/or contribute to business risk assessments, considering customer-specific requirements, including warranty terms and consequences.
- Monitor products from a quality perspective throughout their entire life cycle.
- Participate in evaluations of customer quality agreements and provide input to resource plans.
- Evaluate and provide input to training, warehouse planning, equipment/tools, and spare part solutions.
- Coordinate responses to customer-initiated design change requests.
- Lead continuous efforts to reduce the occurrence of top warranty field issues within customer programs.
AESC Plant Activity:
- Support process audits in manufacturing facilities based on customer requirements.
Customer Site / Field:
- Lead after-market management and claims processing, including warranty and zero-km data analysis.
- Manage company communication through customer complaint portals and become the main contact window for customer quality communication and complaint management.
- Customer scorecard collection, internal follow-up, and escalation within the company.
- Participate in customer on-site service and lead field failure analysis.
- Customer satisfaction survey implementation, feedback collection, analysis, reporting, and countermeasure follow-up.
Requirements:
- Confident and pragmatic with the ability to communicate and influence at all management levels.
- Automotive OEM customers experience is a must, ideally time served in a vehicle manufacturer's facility.
- Strong written and verbal communication skills, fluent in French and English, ideally multilingual.
- Ability to adapt to any changes in plans or circumstances.
- Ideal qualifications include IATF16949 and VDA6.3 auditor certifications.
- Practical experience of automotive core tools (PPAP, APQP, MSA, FMEA, SPC).
- Proven troubleshooter with strong technical skills applied in industries such as Lithium-ion battery electrode/materials manufacture, pharmaceutical, or semi-conductor.
- Full driving license and ability to travel at short notice.
