International Customer Care Manager

il y a 3 semaines


MarquettelezLille, Hauts-de-France bonprix Handelsgesellschaft mbH Temps plein

As an International Customer Care Manager, you will be responsible for ensuring that agents read and understand working instructions.

You will collaborate with training and quality management as well as with projects to ensure operational readiness in case of new processes and procedures being implemented.

With a strong focus on international customer excellence, you will be the interface to marketing/commercial to update information in the knowledge management tool.

You will work in an international setting with colleagues from France, Germany, Italy, and Poland.

We are looking for someone with a passion for Customer Service, who is experienced with handling a high volume of information/documents and deriving and creating simplified information for Customer Agents.



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