International Customer Care Manager
il y a 3 semaines
As an International Customer Care Manager, you will be responsible for ensuring that agents read and understand working instructions.
You will collaborate with training and quality management as well as with projects to ensure operational readiness in case of new processes and procedures being implemented.
With a strong focus on international customer excellence, you will be the interface to marketing/commercial to update information in the knowledge management tool.
You will work in an international setting with colleagues from France, Germany, Italy, and Poland.
We are looking for someone with a passion for Customer Service, who is experienced with handling a high volume of information/documents and deriving and creating simplified information for Customer Agents.
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International Knowledge Specialist
il y a 3 semaines
Marquette-lez-Lille, Hauts-de-France bonprix Temps pleinAbout the RoleWe are looking for a highly skilled Knowledge Administrator to join our team at bonprix. As a Knowledge Administrator, you will be responsible for developing and maintaining knowledge management systems and ensuring that customer agents have access to accurate and up-to-date information.You will work closely with cross-functional teams to...
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Knowledge Management Expert
il y a 3 semaines
Marquette-lez-Lille, Hauts-de-France bonprix Handelsgesellschaft mbH Temps pleinWe are seeking a Knowledge Management Expert to join our Customer Care Management team.As a key member of our international team, you will be responsible for ensuring effective and up-to-date knowledge and information for all internal and external Operation units.You will collaborate with training and quality management as well as with projects to ensure...
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Key Account Manager
il y a 2 semaines
Marquette-lez-Lille, Hauts-de-France CRIT Temps pleinUnlock Business GrowthJoin {company} in driving business success by developing and executing strategies to acquire and retain new customers.Develop and maintain strong relationships with customers to understand their needs and preferences.Identify new business opportunities and develop targeted sales strategies to acquire new customers.Work closely with...
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Training Coordinator
il y a 4 semaines
Marquette-lez-Lille, Hauts-de-France bonprix Handelsgesellschaft mbH Temps pleinInternational Customer Care Management (CCM) Job OpportunityWe are seeking a highly skilled Training Administrator to join our international team at bonprix Handelsgesellschaft mbH. As a key member of our Customer Care Management (CCM) team, you will play a crucial role in ensuring effective and up-to-date knowledge and information for all international...
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Digital Transformation Specialist
il y a 3 semaines
Marquette-lez-Lille, Hauts-de-France bonprix Handelsgesellschaft mbH Temps pleinWe are looking for a Digital Transformation Specialist to join our Customer Care Management team. As a key member of our international team, you will be responsible for ensuring effective and up-to-date knowledge and information for all internal and external Operation units.You will collaborate with training and quality management as well as with projects to...
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Knowledge Administrator
il y a 4 semaines
Marquette-lez-Lille, Hauts-de-France bonprix Handelsgesellschaft mbH Temps pleinTransformative Role in International Customer ExcellenceWe are seeking a highly skilled and experienced professional to join our Customer Care Management (CCM) team as we embark on a transformative journey to achieve international customer excellence in a digital world.Your Key Responsibilities:Create and maintain up-to-date working instructions and...
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Marquette-lez-Lille, Hauts-de-France bonprix Temps pleinRejoignez notre équipe de Customer Care ManagementNous sommes en train de nous transformer pour offrir une excellence internationale en matière de service client dans un monde numérique. Votre rôle sera de garantir que les informations et connaissances sont à jour et efficaces pour toutes les unités opérationnelles internes et externes à...
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Training Coordinator
il y a 4 semaines
Marquette-lez-Lille, Hauts-de-France bonprix Handelsgesellschaft mbH Temps pleinInternational Digital Transformation OpportunityAt bonprix Handelsgesellschaft mbH, we are seeking a highly skilled Training Administrator to join our Customer Care Management (CCM) team. As we embark on a digital transformation journey, we need an expert to ensure effective knowledge management and operational readiness.Key Responsibilities:Collaborate with...
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Knowledge Administrator
il y a 3 semaines
Marquette-lez-Lille, Hauts-de-France bonprix Temps pleinJob SummaryWe are seeking a Knowledge Administrator to join our team at bonprix. As a Knowledge Administrator, you will be responsible for creating and maintaining working instructions and communicating updates to in-house units and service providers.You will work closely with training and quality management as well as projects to ensure operational...
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Digital Content Coordinator
il y a 3 semaines
Marquette-lez-Lille, Hauts-de-France bonprix Temps pleinJob DescriptionWe are seeking a Knowledge Administrator to join our team at bonprix. As a Knowledge Administrator, you will be responsible for creating and maintaining working instructions and communicating updates to in-house units and service providers.You will work closely with training and quality management as well as projects to ensure operational...
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Customer Experience Manager
il y a 4 semaines
Lille, Hauts-de-France Hornetsecurity Temps pleinAbout the RoleWe are seeking a highly skilled Customer Manager Medical to join our team at Hornetsecurity. As a key member of our customer success team, you will be responsible for providing exceptional support to our customers, identifying their needs, and ensuring they get the most out of our services.Key ResponsibilitiesProvide top-notch support to...
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Customer Success Manager
il y a 3 semaines
Lille, Hauts-de-France Hornetsecurity Temps pleinCustomer Success Manager - Join Hornetsecurity and shape the future of IT securityWe're looking for a motivated and customer-centric professional to join our dynamic team in either Lille or Paris. As a Customer Success Manager, you'll be the key to our customers' success - providing top-notch support, identifying their needs, and ensuring they get the most...
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Knowledge Administrator
il y a 4 semaines
Marquette-lez-Lille, Hauts-de-France bonprix Temps pleinJob Title: Knowledge AdministratorWe are seeking a highly skilled Knowledge Administrator to join our team at bonprix. As a key member of our Customer Care Management (CCM) department, you will play a crucial role in ensuring effective and up-to-date knowledge and information for all international internal and external Operation units.Your...
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Administrateur de connaissances
il y a 3 semaines
Marquette-lez-Lille, Hauts-de-France bonprix Temps pleinRejoignez notre équipe de Customer Care ManagementNous sommes en train de nous transformer pour offrir une excellence internationale en matière de service client dans un monde numérique. Votre rôle sera de garantir que les informations et connaissances sont à jour et efficaces pour toutes les unités opérationnelles internes et externes à...
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Optician - Customer Focused Role
Il y a 2 mois
Saint-André-lez-Lille, Hauts-de-France Storme RH Temps pleinStorme RH is seeking a dedicated Optician to join our client's specialized Optics store on Reunion Island. This exciting opportunity offers the chance to provide exceptional customer service and contribute to a thriving optical business.Your Responsibilities:Deliver outstanding customer service, guiding clients in their eyewear selections and ensuring a...
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Knowledge Administrator
il y a 4 semaines
Marquette-lez-Lille, Hauts-de-France bonprix Temps pleinAbout the RoleWe are seeking a highly skilled Knowledge Administrator to join our team at bonprix. As a key member of our Customer Care Management (CCM) team, you will play a critical role in ensuring effective and up-to-date knowledge and information for all international internal and external Operation units.Key ResponsibilitiesCreate and review working...
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Customer Experience Manager
il y a 3 semaines
Lille, Hauts-de-France Goodays Temps pleinAs a Solution Consultant at Goodays, you will play a vital role in our sales team in France, collaborating with sales executives to craft differentiated value propositions and develop value content that highlights key product features. Your responsibilities will include collaborating with sales executives to craft differentiated value propositions addressing...
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Développeur Commercial International
il y a 4 semaines
Lille, Hauts-de-France coach-manager Temps pleinMissionNous recherchons un Développeur Commercial International pour rejoindre notre équipe dynamique et multiculturelle. Vous serez chargé de développer et de mettre en œuvre des stratégies commerciales pour nos clients à l'international.Vos missions seront variées et incluront la relation commerciale jusqu'à la vente, la mise en place du marketing...
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Développeur Commercial International
il y a 3 semaines
Lille, Hauts-de-France coach-manager Temps pleinMissionNous recherchons un Développeur Commercial International pour rejoindre notre équipe dynamique et multiculturelle. Vous serez chargé de développer et de mettre en œuvre des stratégies commerciales pour nos clients à l'international.Vos missions seront variées et incluront la relation commerciale, la mise en place du marketing automation, la...
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Développeur Commercial International
il y a 4 semaines
Lille, Hauts-de-France coach-manager Temps pleinPrésentation du posteNous sommes à la recherche d'un Développeur Commercial International pour rejoindre notre équipe dynamique et multiculturelle. Vous serez chargé de développer et de mettre en œuvre des stratégies commerciales pour accompagner les entreprises dans leur développement international.Missions Développer et mettre en œuvre des...