Service Center Operations Supervisor

il y a 4 semaines


Paris, Île-de-France Eddyfi Africa Pty Temps plein

ROLE SUMMARY:

As a Service Center Operations Supervisor, you will be responsible for overseeing the operational efficiency of the service center and ensuring that the team is well-supported in their tasks.

RESPONSIBILITIES:

  • Deliver technical and methodical guidance to the team to enhance decision-making processes that drive operational effectiveness;
  • Supervise operational workflows by effectively utilizing our CRM and ERP systems;
  • Commit to deadlines established with the planner and implement necessary actions to fulfill these commitments;
  • Provide insights on technical challenges related to our products and processes, facilitating support from specialists;
  • Allocate a portion of your time to deliver selected services that alleviate team pressures based on current needs and emergencies;
  • Monitor employee leave and assess performance through our HR management system;
  • Ensure the clear communication of vital information to team members, other departments, or the service desk manager as required, by organizing and leading daily team meetings;
  • Act as a primary mediator in the event of team conflicts or disagreements, demonstrating the ability to make prompt decisions within the team.

PROFILE:

  • Experience with Salesforce and SAP platforms is advantageous;
  • Ability to independently prioritize and organize tasks effectively;
  • Understanding of the interdepartmental dynamics within the organization;
  • Intermediate proficiency in computer skills and capability to navigate various software applications;
  • Strong interpersonal skills.
Job Family: Eddyfi Tech - Customer Technical Support
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