Emplois actuels liés à Service Delivery Manager for IT Solutions - Paris, Île-de-France - Black Pen Recruitment

  • Service Delivery Manager

    il y a 3 semaines

    Paris, Île-de-France Synapsys Solutions Temps plein

    Job DescriptionAre you a talented and motivated individual looking for a new challenge? Do you have a passion for delivering exceptional service and leading high-performing teams?Synapsys Solutions is a leading provider of IT consulting and expertise, and we're seeking a skilled Service Delivery Manager to join our team.Key Responsibilities:Develop and...

  • Service Delivery Manager

    il y a 2 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    About the RoleHitachi Solutions is seeking a highly skilled Service Delivery Manager to join our team in France. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key ResponsibilitiesLead response for pre-sales engagements to...

  • Service Delivery Manager

    il y a 1 semaine

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job Title: Service Delivery ManagerJob Summary:We are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key Responsibilities:Lead response for...

  • Service Delivery Manager

    il y a 4 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key Responsibilities:Lead response for pre-sales...

  • Service Delivery Manager

    il y a 3 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key Responsibilities:Lead response for pre-sales...

  • Service Delivery Manager

    il y a 4 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key Responsibilities:Lead response for pre-sales...

  • Service Delivery Manager

    il y a 3 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key Responsibilities:Lead response for pre-sales...

  • Service Delivery Manager

    il y a 4 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Service Delivery ManagerHitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.We are seeking a highly skilled Service Delivery Manager to join our team in France. As a Service Delivery Manager, you will be responsible for leading and engaging...

  • Service Delivery Manager

    il y a 2 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a key member of our Service Delivery team, you will be responsible for leading and engaging with key client stakeholders to establish a trusted advisor relationship.Key Responsibilities:Lead response for pre-sales engagements to capture customer...

  • Service Delivery Manager

    il y a 2 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job Description:We are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a key member of our Service Delivery team, you will be responsible for leading and engaging with key client stakeholders to establish trusted advisor relationships with business decision makers.Key Responsibilities:Lead response for pre-sales...

  • Service Delivery Manager

    il y a 2 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job DescriptionHitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure, Application...

  • IT Delivery Manager

    il y a 3 semaines

    Paris, Île-de-France Infodis IT Temps plein

    Job DescriptionAs a Delivery Manager at Infodis IT, you will be responsible for leading a team of 10 people and managing the activity of different channels of solicitations. You will be in charge of preparing and presenting the activity of your module to various committees and ensuring the respect of service constraints. You will also interact with other...

  • Service Delivery Manager

    il y a 3 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job DescriptionHitachi Solutions is seeking a highly skilled Service Delivery Manager to join our team in France. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key Responsibilities:Lead response for pre-sales engagements to...

  • Service Delivery Manager

    il y a 2 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    About the RoleHitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.We are looking for a Service Delivery Manager to join our team in France and be part of our exciting journey.Key ResponsibilitiesLead and engage key client stakeholders to...

  • Service Delivery Manager

    il y a 2 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    We are seeking a highly skilled Service Delivery Manager to join our team at Hitachi Solutions. As a key member of our Service Delivery team, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.Key Responsibilities:Lead response for pre-sales engagements to capture...

  • Service Delivery Manager

    il y a 1 semaine

    Paris, Île-de-France Hitachi Solutions Temps plein

    About the RoleHitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.We are looking for a Service Delivery Manager to join our team in France and be part of our exciting journey.Key ResponsibilitiesLead and engage key client stakeholders to...

  • Service Delivery Manager

    il y a 4 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    About Hitachi SolutionsHitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.We are a global consultancy firm working across the private and public sectors, specialising in Dynamics 365 Business Applications, Power Platform, including Azure,...

  • Senior Service Delivery Manager

    il y a 3 semaines

    Paris, Île-de-France Hitachi Solutions Ltd Temps plein

    Service Delivery ManagerHitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. Our Service Delivery team in France is growing, and we are looking...

  • Local IT Service Delivery Manager

    il y a 2 semaines

    Paris, Île-de-France The GB Foods, S.A. Temps plein

    Job OverviewThe GB Foods, S.A. is seeking a highly skilled IT European Local Support Coordinator to join our team. As a key member of our IT Service Delivery & Helpdesk department, you will be responsible for coordinating IT services, ensuring timely resolution of incidents, and delivering high-quality service to our customers.Key Responsibilities:Manage and...

  • Senior Service Delivery Manager

    il y a 3 semaines

    Paris, Île-de-France Hitachi Solutions Temps plein

    Job Title: Senior Service Delivery ManagerHitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.About the RoleWe are committed to Microsoft technologies, with a mission to revolutionise modern businesses. As a global consultancy firm working...

Service Delivery Manager for IT Solutions

Il y a 3 mois

Paris, Île-de-France Black Pen Recruitment Temps plein

Company Overview:
Black Pen Recruitment is a prominent recruitment agency specializing in connecting talented professionals with leading organizations in the technology sector.

Position Summary:
We are currently seeking a skilled Service Delivery Manager to oversee the delivery of exceptional IT support and managed services. This role is crucial in ensuring our clients receive top-notch service and support tailored to their needs.

Key Responsibilities:
- Lead the management of customer service contracts from inception to completion.
- Foster strong relationships with clients to ensure ongoing renewals of service agreements.
- Maintain financial oversight of service contracts, ensuring profitability and sustainability.
- Collaborate with teams to uphold ITIL-based processes, including incident, problem, change, and release management.
- Ensure consistent delivery of contracted services, meeting or exceeding customer expectations.
- Act as the primary point of contact for escalations and inquiries from clients.
- Monitor service performance, preparing reports on SLAs and KPIs for management review.
- Conduct thorough analysis and provide actionable insights based on service trends and root cause evaluations.
- Develop and manage service improvement plans in collaboration with clients.
- Promote a culture of continuous improvement within the service delivery team.

Qualifications:
- A minimum of 7 years of experience in service delivery management within an IT support or managed services context.
- Excellent communication skills with a strong command of the English language.
- A customer-centric approach with the ability to engage effectively at all organizational levels.
- Exceptional time management skills and a proactive attitude towards service delivery.

Additional Information:
- This position includes a comprehensive relocation package and visa support for qualified candidates.