Service Delivery Manager
il y a 4 semaines
About the Role
Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.
We are looking for a Service Delivery Manager to join our team in France and be part of our exciting journey.
Key Responsibilities
- Lead and engage key client stakeholders to establish a trusted advisor relationship with business decision makers.
- Present to potential new and existing customers to promote our service offerings and the business benefits they provide.
- Conduct workshops covering service design, process management and operational readiness.
- Manage client contracts and engagement against Work Order obligations.
- Operational accountability for own customer's service delivery performance, producing service reports, creating and maintaining service delivery plans, implementing and tracking customer CSI activities.
- Commercial responsibility for own customers, engaging in contract negotiations, managing customer's pre-pay allocations, forecasting, draw down and invoicing, margin tracking and profitability reporting.
Requirements
- A passion for Service Delivery, Customer satisfaction and Solution Adoption.
- Commercial awareness and experience of engaging and capturing customer requirements from a pre-sales engagement.
- 5 years + in the role of Service Delivery Manager/Customer Success Manager/ Account Manager.
- The ability to build relationships through exceptional customer facing skills/people management/ strong communication skills.
- Knowledge of ITIL Framework or knowledge of Project Management (Certification preferred).
What We Offer
- Competitive compensation packages (incl. bonuses) and benefits plans.
- Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices from time to time.
- We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.
Application Process
- CV to be written in English.
- 1st interview stage with Head of Service Delivery & Head of Service Strategy (in english).
- 2nd interview the Head of Lifetime Services & Head of Sales (in english).
- 3rd interview Face-to-Face with Hitachi Solutions France General Manager (in french).
Diversity and Inclusion at Hitachi Solutions
Diversity is the wellspring of our innovation and our growth engine, and we believe that creativity is fuelled by diversity. To be truly user centric, we need to ensure that the teams developing products and services are representative of the communities they serve.
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