Service Delivery Manager
il y a 4 semaines
About the Role
Hitachi Solutions is seeking a highly skilled Service Delivery Manager to join our team in France. As a Service Delivery Manager, you will be responsible for leading and engaging key client stakeholders to establish a trusted advisor relationship with business decision makers.
Key Responsibilities
- Lead response for pre-sales engagements to capture customer requirements with the support of the Sales owner.
- Present to potential new and existing customers to promote our service offerings and the business benefits they provide.
- Conduct workshops covering service design, process management and operational readiness.
- Manage client contracts and engagement against Work Order obligations.
- Operational accountability for own customer's service delivery performance, producing service reports, creating and maintaining service delivery plans, implementing and tracking customer CSI activities.
- Commercial responsibility for own customers, engaging in contract negotiations, managing customer's pre-pay allocations, forecasting, draw down and invoicing, margin tracking and profitability reporting.
- Provide accurate feedback and reporting to senior management on the performance of service delivery against contractual, commercial and operational KPIs.
Requirements
- A passion for Service Delivery, Customer satisfaction and Solution Adoption.
- Commercial awareness and experience of engaging and capturing customer requirements from a pre-sales engagement.
- 5 years + in the role of Service Delivery Manager/Customer Success Manager/ Account Manager.
- The ability to build relationships through exceptional customer facing skills/people management/ strong communication skills.
- Knowledge of ITIL Framework or knowledge of Project Management (Certification preferred).
- Experience of managing service delivery for Dynamics 365 or other cloud-based business applications (preferred).
About Hitachi Solutions
Hitachi Solutions is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients.
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