Airport Operations Supervisor

il y a 3 semaines

Paris, Île-de-France United Airlines Temps plein
Job Summary

United Airlines is seeking a highly skilled and experienced Airport Operations Supervisor to join our team. As a key member of our airport operations team, you will be responsible for leading and developing the skills of front-line co-workers, ensuring consistent and excellent customer service, and delivering a quality product in accordance with company guidelines.

Key Responsibilities
  • Lead and develop the skills of front-line co-workers to deliver excellent customer service and a quality product.
  • Monitor front-line co-worker behavior with customers to ensure consistency and compliance with company guidelines, procedures, and standards.
  • Assess and delegate work tasks to Service Directors/Leads/Pursers to ensure daily goals are met.
  • Identify issues and engage in structured problem-solving to assist front-line co-workers in accomplishing work.
  • Develop and implement standard work and continuous improvement processes to improve operational performance.
  • Set expectations with co-workers regarding performance standards, including consistent and outstanding delivery of service and product.
  • Provide regular coaching, feedback, and recognition to front-line co-workers to develop their skills and improve performance.
  • Serve as a subject matter expert on service and procedures, providing technical guidance and interpreting company guidelines and procedures.
  • Identify, address, and issue timely corrective action in accordance with guidelines.
Requirements
  • Bachelor's degree or 4 years of relevant work experience.
  • Experience leading and influencing a team and customer service experience.
  • Strong written and oral communication skills.
  • Conflict resolution and decision-making skills, with the ability to lead.
  • Experience supervising Union personnel a plus.
  • Proficient in IT systems and common software appropriate to the work group.
What We Offer

United Airlines offers a competitive benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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