Luxury Receptionist

Luna Capital is a leading provider of luxury hospitality services, offering unparalleled experiences to discerning guests. Our flagship property, Ultima Courchevel Belvédère, is a majestic resort situated in the heart of the French Alps, boasting 13 private residences with ski-in/ski-out access and breathtaking views of the snow-capped mountains.

Our guests enjoy a perfectly balanced blend of skiing on the Courchevel domain, rejuvenating spa treatments, gourmet dining, and unforgettable moments in our elegant lobby-bar or on our expansive terraces. Our butlers, valets, and private chefs are available to cater to every whim, ensuring an exceptional 5-star experience.

The expansive property offers ample space for families and groups to create lasting memories. Each residence features four to five bedrooms, accommodating eight to ten guests. Our unique location in the Three Valleys, adjacent to Courchevel 1850 and the natural site of La Rosière, provides easy access to a wide range of activities and attractions.

Join our team of hospitality professionals and become an integral part of the Luna Capital family.
Be one of our future Ultimakers... and shine with your personality

We are seeking a highly skilled Luxury Receptionist to join our team at Ultima Courchevel Belvédère, a luxury resort featuring 13 private residences with signature services from the Ultima Collection.

The primary responsibilities of this role include:

• Ensuring the smooth operation of guest stays and their overall well-being

• Handling pre-arrival requests in accordance with reservation guidelines and making necessary reservations

• Accompanying guests to their residences, adhering to the standards of the Ultima Collection

• Making reservations on behalf of guests during their stay

• Promoting, informing, and commercializing internal services (restaurant, bar, ski room/ski shop, spa, etc.) and external activities

• Organizing customized guest experiences based on their preferences

• Building a personalized relationship with each guest

• Coordinating information between departments to ensure exceptional service

• Communicating and collaborating closely with the Majordome and Housekeeping teams

• Handling guest requests and complaints in a courteous and efficient manner, communicating with various departments

• Managing relationships with external service providers

• Establishing connections with local business leaders, restaurants, and boutique directors

• Assisting or replacing colleagues in certain tasks as needed

• Maintaining and updating the database of tourist information and cultural activities, services, and establishments in the area

• Participating in the update of client cardex

• Performing administrative tasks related to arrivals and departures

• Controlling daily cash refunds to guests for internal and external services

• Controlling daily cash and cash transactions, adhering to established procedures

• Daily tracking of free services (direction, marketing, or amenities)

• Daily reporting and transfer to the Front Office Manager, Assistant Director of Operations, and Director of Operations

• Managing client purchase requests and deliveries (shopping bags, flowers, express mail, food, etc.) and coordinating distribution with Majordomes

• Anticipating and assisting with the Night Report

• Performing day or night shifts as required by superiors

• Ambassador for the Ultima brand, promoting destinations within the collection

• Bachelor's degree in hospitality or a related field

• 2-3 years of experience in a similar role in a luxury villa, yacht, or high-end hotel

• Proficiency in French and English, with a third language a plus

• Knowledge of PMS Protel is an asset

• Excellent general knowledge and strong social skills

• Polished presentation

• Organized, rigorous, and proactive

• In-depth understanding of the expectations and requirements of a high-end clientele

• Ability to manage priorities and urgent guest requests

• Flexibility and adaptability to meet guest needs

• Attention to detail and autonomy