LEAP – Customer Service Expert

il y a 3 semaines


Paris, Île-de-France Pernod Ricard Temps plein

LEAP – Customer Service Expert

Transform your career with Pernod Ricard's ambitious LEAP program, driving collaboration and supporting business ambitions. As a LEAP Customer Service Expert, you will play a crucial role in enhancing customer satisfaction and driving business growth.

Key Responsibilities:

  • Develop and implement comprehensive customer service strategies to integrate with the ERP, ensuring streamlined communication and accurate order fulfillment.
  • Collaborate with sales, marketing, and logistics teams to ensure customer service strategies align with overall business goals.
  • Select, implement, and manage ERP tools to refine customer interaction workflows, ensuring timely issue resolution and enhanced customer experience.
  • Lead the incorporation of detailed customer data into the ERP, enabling personalized service delivery and targeted marketing campaigns.
  • Set and monitor service performance metrics within the ERP, utilizing data to drive strategic improvements.

Requirements:

  • Master's degree in engineering or business school.
  • 15 years minimum of experience in customer service, commercial, supply chain, logistics, and consumer goods industry.
  • Experience with SAP is a plus, English is mandatory, French and Spanish appreciated.

Benefits:

  • Outstanding and collaborative workplace.
  • Remote work option (2 days a week).
  • Comprehensive mutual insurance.
  • Attractive compensation including profit-sharing.
  • Daily training opportunities.
  • Employee events and more.

Pernod Ricard is committed to diversity and inclusion.


  • Customs Operations Lead

    il y a 1 mois


    Paris, Île-de-France Internetwork Expert Temps plein

    {"h1": "Customs Operations Lead - INEOS Automotive", "p": "At INEOS Automotive, we're pushing the boundaries of innovation and excellence in the automotive industry. As a Customs Operations Lead, you'll play a critical role in ensuring our vehicles and service parts comply with all required customs, VAT, and duty regimes. Your key responsibilities will...


  • Paris, Île-de-France UPTOO Temps plein

    As a Customer Service Representative, you will be the face of our company, providing exceptional support to our clients. Your strong communication skills and ability to resolve issues will make you a valuable asset to our team.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide accurate and helpful...

  • Customer Service Advisor

    il y a 4 semaines


    Paris, Île-de-France Pernod Ricard Temps plein

    Customer Service Representative Job DescriptionWe are seeking a Customer Service Representative to join our team at {company}.As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients via phone, email, and chat. Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Paris, Île-de-France LE CABRH Temps plein

    We are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have a strong ability to communicate effectively with customers, both in writing and over the phone.Key responsibilities will include:Responding to customer inquiries in a timely and professional mannerTroubleshooting and resolving customer issuesProviding...


  • Paris, Île-de-France Fyte Finance & Comptabilité Temps plein

    Job Description:As a CUSTOMER SERVICE REPRESENTATIVE, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to resolve customer complaints and issues in a timely and professional manner.Key Responsibilities:• Respond to customer inquiries and complaints via phone, email, and chat.• Resolve customer...

  • Customer Service Manager

    il y a 4 semaines


    Paris, Île-de-France Axiom Technologies Temps plein

    Axiom Technologies, a global IT partner, seeks a resource to coordinate service delivery.This role will provide onsite/on-call assistance to end-users, ensuring timely and accurate service delivery within the organization's desktop computing environment.Key Responsibilities:Maintain positive relationships with customers.Identify customer needs and oversee...


  • Paris, Île-de-France Ledger Temps plein

    About LedgerFounded in 2014, Ledger is a global leader in digital asset security and management.Our mission is to make digital assets accessible and secure for everyone.The RoleYour ResponsibilitiesProvide top-notch technical support to our customers, addressing their queries and concerns in a timely and efficient manner.Communicate effectively with...


  • Paris, Île-de-France Cogedim Temps plein

    Job Description:We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional support to our clients, resolving issues in a timely and professional manner. You will work closely with our internal teams to ensure seamless communication and efficient resolution of customer...


  • Paris, Île-de-France LOCAL Temps plein

    We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a patient demeanor, and the ability to resolve customer complaints in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, or chatResolve customer complaints in a...


  • Paris, Île-de-France Rothschild & Co Temps plein

    About the RoleWe are seeking a highly motivated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide product information and recommendations...


  • Paris, Île-de-France Club Med Temps plein

    **Deliver exceptional customer experiences** by providing timely, professional, and effective support to our clients. Key responsibilities include addressing customer inquiries, resolving issues, and escalating concerns as needed. A strong focus on empathy, active listening, and clear communication is essential in this role.Key skills:Excellent communication...

  • Customer Service Director

    il y a 4 semaines


    Paris, Île-de-France Trend Micro Temps plein

    About This RoleTrend Micro is searching for a Customer Service Manager (TAM) with a passion for technology and a consultative mindset to join our team. In this role, you will act as a trusted security advisor for our customers, providing proactive technical support and managing their accounts for their technical and security needs.Key ResponsibilitiesTo...


  • Paris, Île-de-France ATOS Temps plein

    Key Responsibilities:Provide top-notch customer service to our valued clients.Assist customers with inquiries and resolve issues in a timely and professional manner.Work collaboratively with internal teams to ensure seamless customer experiences.Stay up-to-date on product knowledge and company policies to deliver accurate information.Continuously improve...


  • Paris, Île-de-France Cross Border Talents Temps plein

    We are seeking a Customer Service Representative to join our team in various European countries. This role involves providing exceptional customer support to our clients, communicating effectively in one of the following languages: Dutch, German, French, Danish, Norwegian, Flemish, Swedish, Spanish, Portuguese, Italian, Finnish, Slovak, Croatian, Czech, or...


  • Paris, Île-de-France Ecolab Temps plein

    About the Role:We are seeking a skilled Customer Service Agent to join our dynamic team at Ecolab's call center. As a key member of our team, you will partner with customers to provide exceptional service and support, helping them achieve maximum benefit from our products.Responsibilities:Process inbound calls per day and manage outbound calls as...


  • Paris, Île-de-France Club Med Temps plein

    Job Description:We are seeking a highly motivated and customer-focused Sales Associate to join our team at Club Med. As a Sales Associate, you will be responsible for providing exceptional customer service, creating a welcoming atmosphere, and driving sales revenue.Key Responsibilities:Greet customers and identify their needsOperate the till and manage shop...


  • Paris, Île-de-France WINAMAX Temps plein

    Role DescriptionWe are seeking a highly skilled and customer-focused Support Officer to join our team at Winamax. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their queries, and ensuring their satisfaction.Key Responsibilities• Provide timely and effective support to...


  • Paris, Île-de-France Capgemini Temps plein

    We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch support to our customers, resolving their queries, and ensuring their satisfaction.A successful candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.If...

  • Customer Service Agent

    il y a 4 semaines


    Paris, Île-de-France Club Med Temps plein

    Job Title: Customer Service AgentJob Summary:We are seeking a highly skilled Customer Service Agent to join our team at Club Med. As a Customer Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide excellent customer service to guests,...


  • Paris, Île-de-France Hyatt Hotels Corporation Temps plein

    Job SummaryWe are seeking a skilled and customer-focused Telephone Operator to join our team at the Grand Hyatt Kuala Lumpur. As a key member of the Rooms Division, you will play a vital role in providing exceptional service to our guests.Key ResponsibilitiesProvide consistent and excellent service to customers via telephoneContribute to the smooth and...