Porto Operations Associate

il y a 5 jours


Paris, Île-de-France GuestReady Group Temps plein

We're looking for a talented Junior Operations Associate to join our team in Porto. As a key member of our operations team, you'll be responsible for building relationships with guests, supporting the reception and housekeeping team, and solving problems tactfully to ensure client and guest satisfaction. If you're a team player with excellent communication skills and a passion for hospitality, we'd love to hear from you.

Responsibilities:
  • Build relationships with guests based on trust and respect.
  • Support and assist the reception and housekeeping team with day-to-day operations.
  • Solve problems tactfully to ensure client and guest satisfaction.
Requirements:
  • Fluent in Portuguese and English - French and Spanish would be a plus.
  • Located in Porto.
  • Experience in reception, tourism, hospitality (required).
  • Willingness to work at weekends.
  • Available to work at any schedule, including shifts until 1 am.
  • An individual who's able to work under pressure being calm and composed.
  • Fast problem solver; being able to seek solutions instantly for any given problem.
  • Experience in delivering host-focused solutions based on their need and satisfaction.
  • Team player; able to work in an environment with cross-cultural colleagues.
  • Multi-tasker, organized and able to manage time efficiently and juggle lots of competing priorities.
  • Detail-oriented individual with a strong focus on quality and an eye for detail.
  • Willingness to learn and develop self.
  • Capable of building a rapport with just about anyone and have excellent relationship-building skills.
  • Able to work with the highest ethical and professional quality standards.

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