Lead Salesforce Solutions Architect
il y a 4 semaines
Lead Salesforce Solutions Architect
Contentsquare is a worldwide leader in digital analytics, dedicated to enhancing the online experiences of the brands you engage with daily. Since our inception, we have expanded into a truly global and diverse team, known as the CSquad, representing over 70 nationalities. Our recent funding achievements and recognition as a top workplace in multiple countries underscore our commitment to excellence.
As we continue to grow and innovate, we are seeking to strengthen our Systems and Tools team, specifically focusing on Salesforce CRM and process enhancement. We are in search of a Salesforce Administrator/Developer who will collaborate with various teams, including Sales, Marketing, and Customer Success, to optimize their operations and help them meet their objectives. We are looking for a proactive expert in Salesforce administration with a keen interest in development.
Key Responsibilities:
- Oversee the execution of Salesforce projects, managing development, administration, and testing throughout all phases.
- Facilitate daily operations, engaging with key stakeholders to identify business requirements and integrate new functionalities.
- Collect and analyze requirements for new business processes, promoting best practice solutions through teamwork.
- Provide support to end users, addressing any daily challenges they may encounter.
- Document and communicate all modifications and enhancements made to the CRM system.
Your Role as a Salesforce Administrator:
- Act as the primary system administrator for the Salesforce environment, supporting over 600 users.
- Become a functional and thought leader in Salesforce, collaborating with various teams such as Sales and Customer Success.
- Manage user support, operational requests, and troubleshoot issues effectively.
- Supervise the mass importation of new Salesforce objects as needed.
- Maintain the integrity and accuracy of our knowledge product structure and documentation.
- Administer our Salesforce CRM while contributing to the development of new features and automation.
- Ensure the seamless integration of our toolset throughout the business funnel.
- Engage in key projects aimed at optimizing CRM configuration and usage.
- Drive continuous improvement and maintenance of the tool in alignment with business needs.
Qualifications:
- Salesforce Administrator Certification is required; Advanced certification is advantageous.
- Proficient in advanced Salesforce features, including Process Builders, Flows, and Triggers.
- Fluent in English; knowledge of additional languages is a plus.
- Experience in a SaaS environment is essential.
- Proven track record in Salesforce administration, including implementation, configuration, customization, reporting, and troubleshooting.
- Innovative mindset with a focus on future solutions and ideas.
- Basic development skills are a plus (e.g., HTML, Apex code, Visualforce).
- Strong background in reporting and utilizing reporting tools.
- Ability to communicate technical concepts to non-technical stakeholders.
- Experience working in a global team with an understanding of cross-territory communication.
- Enthusiastic about exploring new and existing Salesforce features.
- Proactive and committed, with a hands-on approach to improving processes.
Why Join Contentsquare?
At Contentsquare, we prioritize our people. We empower our team members with the trust, resources, and flexibility needed to excel in their roles. We invest in career development, mentorship, and social engagement, alongside competitive benefits. As a rapidly growing company with a successful track record, we offer the agility of a startup, providing opportunities for immediate and lasting impact.
To ensure employee satisfaction, we continuously evaluate our benefits and perks. Highlights include:
- Virtual onboarding and team-building events.
- Flexible work arrangements, including hybrid and remote options.
- Generous paid time-off policies.
- Parental leave eligibility.
- Wellbeing and home office allowances.
- Stock options for all full-time employees.
We are committed to diversity and inclusion, ensuring equal opportunities for all applicants. Your personal data will be used solely for recruitment purposes, in accordance with our privacy policies.
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