Customer Service Representative
il y a 3 jours
About Aliaxis
Aliaxis is a leading provider of advanced plastic piping systems, dedicated to shaping a better tomorrow by connecting people with water and energy.
Job Summary
We are seeking a dynamic Customer Service professional to join our team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.
Key Responsibilities
- Respond to customer inquiries regarding price, delivery, or technical support
- Respond to customer inquiries regarding the status of their orders
- Resolve delays, service problems, and disputes
- Enter, release, and track customer orders via various channels
- Verify customer account numbers, pricing, terms, delivery requirements, etc.
- Track backorders and ensure production, purchasing, and distribution are reacting accordingly
- Prepare quotations
- Liaise with other departments to ensure proper service from all directions
- Provide technical support by referring to various Aliaxis publications
- Respond to all customer inquiries in a timely manner
Key Performance Features
- High drive for building strong customer relationships based on customer satisfaction
- Overall management of sales orders and customer inquiries
- Understanding of pricing relationships and/or ability to organize price information
- Firm grasp of the Aliaxis computer system
- Relationship with internal colleagues and ability to resolve problems and disputes by consulting with the appropriate team members
- Positive attitude and team-focused outlook
- High degree of organization and accuracy
- Telephone manner and skills
Qualifications & Experience
- A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization
- Minimum 5 years of experience as a customer service representative
- Bilingual in both English and French
- Good time management and follow-up skills, including the ability to effectively balance quality and quantity of output
- Excellent computer and internet skills, especially Microsoft Office and email
- Demonstrated ability to effectively resolve customer issues and complaints patiently
- Strong written and verbal communication skills
- Good team player, including the demonstrated ability to contribute to and foster a positive team environment
- Industry experience is an asset
- SAP knowledge is an asset
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