Account Management Professional

il y a 4 jours


SaintLaurentMédoc, Nouvelle-Aquitaine, France Aliaxis Temps plein

About the Role

IPEX, a leading provider of advanced plastic piping systems, is seeking a highly skilled Customer Service Representative to join their team. As a key member of the Sales division, this individual will be responsible for providing exceptional customer service, supporting multiple accounts, and working across all levels of the organization.

Key Responsibilities

  • Respond to customer inquiries regarding orders, quotes, product information, and stock checks/pricing in a timely and professional manner.
  • Resolve customer complaints, delays, and service issues in a fair and efficient manner.
  • Enter, release, and track customer orders via EDI, fax, and phone, utilizing the company's in-house ERP solution.
  • Verify customer account information, pricing, terms, and delivery requirements to ensure accurate and efficient service.
  • Collaborate closely with other departments to ensure seamless service from all directions.
  • Provide technical support by referring to various company publications.
  • Respond to all customer inquiries in a timely and professional manner.

Requirements and Qualifications

  • A minimum of 5 years of experience as a customer service representative in a similar industry.
  • Excellent time management and follow-up skills, including the ability to effectively balance quality and quantity of output.
  • Strong written and verbal communication skills in English and French.
  • Proven ability to effectively resolve customer issues and complaints patiently.
  • Great teamwork and collaboration skills, with a proven track record of fostering a positive team environment.
  • Industry experience is an asset.

About IPEX

IPEX is a leading provider of advanced plastic piping systems, committed to shaping a better tomorrow by connecting people with water and energy. We are a diverse group of people-centric professionals, thought leaders, and rapid thinkers, entrepreneurs in spirit and status quo-fighters.



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