Customer Service Representative
Il y a 2 mois
Job Title: Customer Service Representative
As a valued member of our team at Alliance Automotive Group, you will be reporting to the store manager and working closely with colleagues to carry out the following tasks:
- Interact directly with customers at the counter, providing exceptional service and support
- Handle customer inquiries and concerns in a professional and courteous manner
- Identify customer needs and provide personalized recommendations to meet their requirements
- Search for parts in our extensive databases and systems
- Process orders and manage inventory with accuracy and efficiency
- Create detailed estimates and quotes for customers
- Utilize our software systems, including Tecdoc and manufacturer software, to reference parts and provide accurate information
In line with our company's policies, you will prioritize delivering high-quality service and ensuring customer satisfaction.
Key Requirements:
It is essential to have previous experience in a similar role, with a proven track record of providing excellent customer service.
You should be known for your ability to adapt to new tools, procedures, and work methods, and possess strong interpersonal skills and a service-oriented attitude.
Demonstrate precision and responsiveness, and be willing to commit to delivering exceptional results.
The position is full-time and permanent, offering a stable and rewarding career path.
About Our Company:
Alliance Automotive Group is a leading provider of automotive parts and services, with a strong commitment to customer satisfaction and employee development.
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