Front Desk Associate

il y a 2 semaines


Megève, Auvergne-Rhône-Alpes, France The Magic Collection Retreats Temps plein
Job Summary

We are seeking a highly skilled and customer-focused Receptionist/Concierge to join our team at The Magic Collection Retreats. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Manage guest queries in a timely and efficient manner, providing accurate and helpful information
  • Assist with quotations, pre-arrival, and post-arrival assistance to ensure a smooth guest experience
  • Ensure efficient reception operations, including check-in/check-out, and complete audit procedures as required
  • Demonstrate a high level of customer service at all times, responding to guest needs and concerns in a professional and courteous manner
  • Attend training courses as required to enhance knowledge and skills
  • Develop a thorough understanding of hotel room categories, rates, packages, promotions, and other general product knowledge to effectively perform daily duties
  • Maximize room occupancy by utilizing up-selling techniques to promote hotel services and facilities
  • Comply with hotel security, fire regulations, and health and safety legislation
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
  • Follow company brand standards and contribute to a positive and professional work environment
  • Assist other departments as necessary to ensure seamless guest service
Requirements
  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work independently and as part of a team
  • Competent level of IT proficiency
  • Fluency in English and French
  • Previous experience in cash handling (preferred)
  • Ability and willingness to work flexible hours, including weekends, holidays, and late nights

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