Senior Technical Support Specialist
il y a 19 heures
Lenovo is a world-leading technology company with a bold vision to deliver Smarter Technology for All. We are committed to building a more equitable, trustworthy, and smarter future for everyone, everywhere.
About the RoleThis is a technical role within Lenovo's Managed Service Desk support team based in Rueil-Malmaison, France. In this position, you will be responsible for delivering best-in-class support to Lenovo's Managed Service Desk customers via phone, email, and chat. You will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio (notebooks, desktops, tablets & phones) and maintain high first-time fix rates. The tasks of the Managed Service Desk expand beyond Lenovo's own product portfolio, so broad technical knowledge is an advantage.
Job DescriptionYou will be based in our Rueil-Malmaison office with our Managed Service Desk team and directly report to the Managed Service Desk Manager based in Copenhagen. Your primary responsibilities will include:
- Assisting customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation.
- Identifying the cause of hardware/software faults and providing solutions.
- Supporting software customers via MS Cloud Solution Provider services.
Additionally, you will have opportunities for career development and growth in an international team with a high focus on gender diversity. A very attractive compensation package and performance-based rewards are also offered.
RequirementsTo succeed in this role, you will need:
- Business-fluent French and English (additional language, Arabic, Spanish, or Italian, is a huge advantage).
- Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets & phones).
- Experience within IT Services and working with Field Service Providers.
- Working knowledge of Windows Operating Systems and MS Products.
- Experience with Microsoft CSP, or any of the following certifications: MS-900, AZ-900, SC-900 (an advantage but not a requirement).
Limited salary details available, but expected around €55,000 - €70,000 per year, depending on experience.
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