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Senior Technical Support Specialist
Il y a 2 mois
Cryptio is an enterprise-grade crypto back-office platform that helps financial institutions, corporates, and crypto-native companies navigate the digital-asset landscape with confidence.
About the RoleWe're looking for a Technical Support Engineer to join our L2 Support squad, which focuses on providing excellent technical support to enterprise customers. You'll collaborate closely with the L1 Support squad, the Customer Success squad, and the software engineers developing our products.
Key Responsibilities- Deliver exceptional technical customer support
- Contribute to our back office / tooling roadmap
- Mentor technical support engineers with less experience
- Collaborate with the Technical Support Lead to improve team processes and efficiency
- Proficiency with a programming language suitable for scripting (e.g., JavaScript, TypeScript, Python, Ruby)
- Proficient with modern development tools (Git, Docker, CLI)
- Fluent with SQL (mandatory, we use PostgreSQL)
- Fluent in English & French (mandatory)
- 25 days paid holiday + bank holidays + your birthday off
- 4% pension contributions
- Private Medical Insurance
- Training and development budget