Senior Technical Support Engineer

il y a 1 semaine

Paris, Île-de-France Datadog Temps plein
Senior Director, Technical Support Engineering (Paris)

Datadog is seeking a highly motivated and results-driven Senior Director to join our high-growth organization and cutting-edge Technical Support Engineering team in EMEA.

The Technical Support Engineering team plays a crucial role in Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations.

At Datadog, we value our office culture, which builds strong relationships and fosters creativity.

The Senior Director will manage, develop, and mentor a team of senior leaders in EMEA, who in turn manage different levels of leadership and Technical Support Engineers.

The Senior Director will align with the Global VP on department strategy and operating plan for the Global Support organization as we continue to scale our team globally.

Key Responsibilities:
  • Lead a team of senior leaders in EMEA, managing different levels of leadership and Technical Support Engineers.
  • Develop and implement strategies to improve customer satisfaction and support quality.
  • Collaborate with the Global VP to develop and implement department strategies and operating plans.
  • Manage and mentor senior leaders to ensure they have the skills and resources needed to succeed.
  • Ensure alignment with company goals and objectives.
Requirements:
  • Current or recent experience (within the last 2-3 years) working in a Support Engineering or adjacent function within an enterprise technology environment.
  • Able to work onsite in an office location at least 3 days a week.
  • Experience building and scaling a new office location.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
  • Continuous professional development, product training, and career pathing.
  • A mission-driven work environment that values diversity, innovation, and work excellence.

Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

  • Senior Technical Support Engineer

    il y a 7 jours

    Paris, Île-de-France Twingate Temps plein

    Job Title: Senior Technical Support EngineerTwingate is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our remote access solution.Responsibilities:Provide technical support to...

  • Senior Technical Support Engineer

    il y a 7 jours

    Paris, Île-de-France Twingate Temps plein

    Job Title: Senior Technical Support EngineerTwingate is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our growing customer base.Key Responsibilities:Collaborate with cross-functional teams to drive issue resolution and...

  • Senior Technical Support Engineer

    il y a 5 jours

    Paris, Île-de-France Twingate Temps plein

    Job DescriptionTwingate is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to drive issue resolution.ResponsibilitiesCustomer...

  • Senior Technical Support Engineer

    il y a 5 jours

    Paris, Île-de-France Twingate Temps plein

    Job DescriptionWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Twingate. As a key member of our support team, you will be responsible for troubleshooting and resolving technical issues for our customers. Your expertise in networking, CLI, and debugging will be essential in providing top-notch support and ensuring a...

  • Senior Technical Support Specialist

    il y a 2 semaines

    Paris, Île-de-France Datadog Temps plein

    Job Title: Senior Premier Support EngineerWe are seeking a highly skilled and experienced Senior Premier Support Engineer to join our team at Datadog. As a key member of our Technical Solutions team, you will play a critical role in delivering exceptional technical support to our Premier Customers.Key Responsibilities:Provide expert-level technical support...

  • Senior Support Engineer AI

    il y a 7 jours

    Paris, Île-de-France Ansys Temps plein

    Job Title: Senior Support Engineer AIAt Ansys, we are seeking a highly skilled and experienced Senior Support Engineer AI to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our AI-based technology.Key Responsibilities:Provide advanced...

  • Senior Software Support Engineer

    il y a 4 semaines

    Paris, Île-de-France Canonical Temps plein

    Senior Support & Software Engineer Role at CanonicalAre you passionate about the latest open source technologies, technical support, and cloud-native development? Do you have a strong background in Linux, networking, and software engineering? We're looking for a talented Senior Support & Software Engineer to join our team at Canonical.As a Senior Support &...

  • Technical Support Engineer

    il y a 5 jours

    Paris, Île-de-France Forsk S.A.S. Temps plein

    Technical Support EngineerForsk S.A.S. is looking for a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to our customers on system integration and database related questions. You will also work closely with project managers, DevOps, R&D, and pre-sales teams to ensure...

  • Senior Electronics Engineer

    il y a 7 jours

    Paris, Île-de-France Atlas Copco Airpower N.V. Temps plein

    About the RoleWe are seeking a highly skilled Senior Electronics Engineer to join our Technical Support team in Eastbourne, East Sussex. As a key member of our team, you will provide technical support to our Product Companies, Service Technology Centres, Customer Centres, and Divisions for all products and E-Parts designed by our Eastbourne Product...

  • Senior Software Support Engineer

    il y a 4 semaines

    Paris, Île-de-France Canonical Temps plein

    Senior Support & Software EngineerCanonical is seeking a highly skilled Senior Support & Software Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support and engineering solutions to our customers.Key Responsibilities:Provide technical support and engineering solutions to customers...

  • Senior Technical Support Specialist

    il y a 5 jours

    Paris, Île-de-France Datadog Temps plein

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our Technical Solutions team at Datadog. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key Responsibilities:Engage with customers via multiple channels to...

  • Senior Sales Engineer

    il y a 5 jours

    Paris, Île-de-France EDB Temps plein

    About the RoleEDB is seeking a highly skilled Senior Sales Engineer to join our team in France. As a Senior Sales Engineer, you will be responsible for supporting the sales team in all technical aspects of the sales process, including presentations, demos, proof of value, pilots, and technical workshops.Key ResponsibilitiesSupport the sales team in all...

  • Senior Software Support Engineer

    il y a 3 semaines

    Paris, Île-de-France Canonical Temps plein

    Senior Software Support EngineerCanonical is seeking a highly skilled Senior Software Support Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support and engineering solutions to our customers.Key Responsibilities:Provide technical support and engineering solutions to customers using...

  • Senior Technical Lead

    il y a 3 semaines

    Paris, Île-de-France Datadog Temps plein

    Senior Technical EngineerAt Datadog, we're seeking a highly skilled Senior Technical Engineer to join our Technical Support Engineering team in EMEA. As a key member of our team, you'll play a critical role in ensuring the success of our customers by providing expert technical support and guidance.Key Responsibilities:Manage and develop a team of senior...

  • Senior Software Support Engineer

    il y a 4 semaines

    Paris, Île-de-France Canonical Temps plein

    Senior Support & Software EngineerCanonical is seeking a highly skilled Senior Support & Software Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support and engineering solutions to our customers.Key Responsibilities:Provide technical support and engineering solutions to customers...

  • Senior R&D Support Engineer AI

    il y a 4 semaines

    Paris, Île-de-France ANSYS, Inc. Temps plein

    Job Title: Senior R&D Support Engineer AIAt Ansys, we are seeking a highly skilled Senior R&D Support Engineer AI to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring their satisfaction and driving business growth.Key Responsibilities:Provide advanced technical...

  • Senior Technical Lead

    il y a 4 semaines

    Paris, Île-de-France About Datadog: Temps plein

    About Datadog:Datadog is a high-growth organization that empowers its customers to succeed through cutting-edge technology and exceptional support.Job Title:Senior Technical EngineerJob Summary:We are seeking a highly motivated and results-oriented Senior Technical Engineer to join our Technical Support Engineering team in EMEA. As a key member of our team,...

  • Senior Technical Lead

    il y a 4 semaines

    Paris, Île-de-France About Datadog: Temps plein

    About Datadog:Datadog is a high-growth organization that empowers its customers to succeed through cutting-edge technology and exceptional support.Job Title:Senior Technical EngineerJob Summary:We are seeking a highly motivated and results-oriented Senior Technical Engineer to join our Technical Support Engineering team in EMEA. As a key member of our team,...

  • Senior Technical Support Specialist

    il y a 4 semaines

    Paris, Île-de-France Cryptio Temps plein

    Cryptio - Technical Support EngineerCryptio is an enterprise-grade crypto back-office platform that helps financial institutions, corporates, and crypto-native companies navigate the digital-asset landscape with confidence.About the RoleWe're looking for a Technical Support Engineer to join our L2 Support squad, which focuses on providing excellent technical...

  • Senior Technical Support Specialist

    il y a 4 semaines

    Paris, Île-de-France Cryptio Temps plein

    Cryptio - Technical Support EngineerCryptio is an enterprise-grade crypto back-office platform that helps financial institutions, corporates, and crypto-native companies navigate the digital-asset landscape with confidence.About the RoleWe're looking for a Technical Support Engineer to join our L2 Support squad, which focuses on providing excellent technical...