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Technical Support Specialist
il y a 1 mois
As a Technical Support Specialist at American Express Global Business Travel, you will be responsible for providing technical support to our clients via the Neo Care portal. Your primary focus will be on researching and diagnosing complex issues, providing consultative guidance to customers, and responding within established SLAs. You will also be responsible for managing customer requirements for enhancements with Product management and analyzing each support request for root cause to determine if the issue could be prevented by changes in the software or business processes. Additionally, you will educate customers on product features or additional services to meet their needs and manage client technical requests and relationships with clients/stakeholders.
We are committed to providing a supportive and inclusive work environment that fosters innovation and career growth. If you are a technical expert with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this role.
