Global Client Support Representative
il y a 4 semaines
About the Position
We are seeking a Technical Support Representative to join our team in Europe, based in our Strasbourg office. As a Technical Support Representative, you will provide world-class support to our expanding client base, working closely with our product and success teams.
You will become a product expert across the entire VALD suite, knowing our systems inside-out. You will provide top-quality, timely support to our global customers across a range of products, diagnose and resolve issues via phone and email, and liaise with the VALD team across the world to ensure customer needs are met.
Key Responsibilities
- Provide technical support to our global customers.
- Diagnose and resolve issues via phone and email.
- Liaise with the VALD team across the world.
Requirements
- A high degree of customer empathy.
- Outstanding communication skills, both written and oral.
- A high level of attention to detail and a commitment to quality control.
- Full working rights in Europe, with no restrictions to travel to the VALD HQ in Australia for your onboarding.
- Adaptable and willing to learn new skills and processes.
- Experience in a similar technical/client support role.
- Bilingual, with English as your second language, and excellent written and verbal English skills.
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