Global Client Support Representative

il y a 4 semaines


Strasbourg, Grand Est, France Different Technologies Pty Ltd. Temps plein

About the Position

We are seeking a Technical Support Representative to join our team in Europe, based in our Strasbourg office. As a Technical Support Representative, you will provide world-class support to our expanding client base, working closely with our product and success teams.

You will become a product expert across the entire VALD suite, knowing our systems inside-out. You will provide top-quality, timely support to our global customers across a range of products, diagnose and resolve issues via phone and email, and liaise with the VALD team across the world to ensure customer needs are met.

Key Responsibilities

  • Provide technical support to our global customers.
  • Diagnose and resolve issues via phone and email.
  • Liaise with the VALD team across the world.

Requirements

  • A high degree of customer empathy.
  • Outstanding communication skills, both written and oral.
  • A high level of attention to detail and a commitment to quality control.
  • Full working rights in Europe, with no restrictions to travel to the VALD HQ in Australia for your onboarding.
  • Adaptable and willing to learn new skills and processes.
  • Experience in a similar technical/client support role.
  • Bilingual, with English as your second language, and excellent written and verbal English skills.

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