Assistant Director of Food and Beverage Operations
il y a 3 semaines
Accor Job Description
We are seeking a highly skilled and experienced Food and Beverage Director to join our team at Accor. As a key member of our management team, you will be responsible for leading the Food and Beverage Operations to ensure exceptional guest experiences and high-quality food products.
Key Responsibilities:
- Direct and manage all aspects of Food and Beverage Operations to meet Accor standards.
- Lead and develop a high-performing Food and Beverage Management team to drive revenue growth and improve guest satisfaction.
- Represent Accor positively on and off property, ensuring a consistent and high-quality food product and service for all events and outlets.
- Work closely with the Food and Beverage management team and colleagues to continually improve guest and employee satisfaction while maintaining the operating budget.
- Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits.
- Collaborate with Food & Beverage managers and colleagues to execute the F&B strategy and focus on meeting or exceeding departmental and hotel goals.
- Understand the Plaza Client expectations related to food quality, presentation, and service delivery, ensuring staff executes to this level to help build customer loyalty.
- Participate in the hiring, development, and retention of a diverse workforce to deliver excellent products and services.
- Implement and manage all company programs to ensure compliance with SOPs and LSOPs, including safety and sanitary regulations, federal, state, and local regulations.
- Support procedures for food and beverage portion and waste controls.
- Order uniforms and supplies in accordance with budget and ensure all are properly inventoried and maintained.
- Review staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Interact with guests/customers, community, Company representatives, vendors, and local education systems as needed.
- Train internal guests in safety procedures and supervise their ability to follow loss prevention policies to prevent accidents and control costs.
- Direct and oversee recruitment and development of employees, including hiring, training, empowering, coaching, and counseling, performance and salary reviews, resolving conflict through fair treatment policy.
- Work with 3rd party representatives and create and maintain positive relations.
Qualifications:
- Previous Food & Beverage experience in a senior leadership role required.
- Restaurant experience required.
- Comprehends budgets, operating statements, and payroll progress reports as needed to assist in the financial management of department.
- Experience in a Forbes 5-star and AAA 5 Diamond hotel or resort required.
- Proven record to coordinate multiple departments.
- Exceptional interpersonal and guest relation skills.
- Proven team-builder with outstanding coaching skills.
- Clearly demonstrated ability to be innovative, creative, and able to think outside the box.
- Previous experience working in a union environment.
- Computer literate in Microsoft Window applications required.
- University/College degree in a related discipline required.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Must be legally eligible to work in the United States.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
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