Head of Hotel Relationship and Account Manager
il y a 3 jours
As the Head of Hotel Relationship and Account Manager, you will be the primary liaison between Accor Contact Centers and our hotel network, overseeing the entire account management cycle. This role involves managing relationships, enhancing account performance, promoting growth, and ensuring the satisfaction of both hotels and guests.
Key Responsibilities- Primary Contact Point: Serve as the main contact for hotels, internal business units, and regions regarding central reservation and customer care services.
- Account Management Cycle: Oversee the full cycle of account management, including onboarding, deployment, ongoing relationship management, knowledge management, invoicing, and managing potential churn.
- Performance Management: Monitor and enhance account performance by suggesting improvements and coordinating action plans with both the CC Operations team and the properties. Lead and conduct performance reviews with hotels, regions, and potentially hotel owners.
- Tool Implementation: Implement an Account Management tool to streamline and enhance the account management process.
- Growth Leadership: Collaborate with the Director of Growth to promote central reservation services internally and to hotels, focusing on achieving growth targets, particularly in the luxury segment and untapped regions.
- Relationship Building: Establish and maintain strong relationships and trust with hotels, regions, and partners. Act as the advocate for hotels within the department, communicating their needs and concerns to Leadership and Operations teams to foster a mutually beneficial relationship.
We are looking for a skilled and experienced professional with a strong background in account management or a similar customer-facing role. You should have excellent interpersonal and communication skills, with the ability to build and maintain relationships with various stakeholders. Additionally, you should be able to work in a dynamic and fast-paced environment, managing multiple priorities effectively.
What We OfferAs a member of our team, you will have the opportunity to work with a talented and diverse group of professionals, committed to delivering exceptional results. You will also have access to a range of benefits and opportunities for growth and development.
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Head of Hotel Relationship and Account Management
il y a 3 semaines
Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Head of Hotel Relationship and Account ManagementAccor Tech & Digital is seeking a highly skilled and experienced professional to join our team as the Head of Hotel Relationship and Account Management. This role is responsible for building and maintaining strong relationships with our hotel partners, driving growth and performance, and ensuring...
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Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob Title: Head of Hotel Relationship and Account ManagementAccor Tech & Digital is seeking a highly skilled and experienced professional to join our team as the Head of Hotel Relationship and Account Management. This role will be responsible for managing relationships with our hotel network, enhancing account performance, promoting growth, and ensuring the...
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Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob DescriptionAccor Tech & Digital is seeking a highly skilled and experienced professional to join our team as the Head of Hotel Relationship and Account Management. This role is a key position within our organization, responsible for building and maintaining strong relationships with our hotels and driving growth through effective account management.Key...
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Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob DescriptionAccor Tech & Digital is seeking a highly skilled and experienced professional to join our team as the Head of Hotel Relationship and Account Management. This role is a key position within our organization, responsible for building and maintaining strong relationships with our hotels, regions, and partners.Key Responsibilities:Serve as the...
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Issy-les-Moulineaux, Île-de-France Accor Temps pleinJob DescriptionAccor Tech & Digital is seeking a highly skilled and experienced professional to join our team as the Head of Hotel Relationship and Account Management. This role is a key position within our organization, responsible for building and maintaining strong relationships with our hotels, regions, and partners.Key Responsibilities:Serve as the...
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