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Integration Services Coordinator
Il y a 3 mois
Professional domain: Information Technology
Specialty: Systems Integration
Team Overview: The Integration team is pivotal to L'Oréal's IT vision. L'Oréal operates across various regions and business domains, collaborating with numerous internal and external partners. You will join one of L'Oréal's integration teams, playing a crucial role in our Digital transformation journey.
What We Seek...
We appreciate individuals who are inquisitive, cooperative, and passionate about making a difference while valuing creativity, independence, and teamwork.
For this role, we expect:
Desired Competencies:
Flexibility and eagerness to acquire new skills, technologies, and frameworks. Familiarity with project management methodologies (Waterfall and Agile). Proficiency in reporting and presentation skills. Entrepreneurial mindset: the ability to think creatively, assess, and propose innovative ideas and solutions while maintaining a practical approach.Essential Skills:
Technical expertise: Azure Kubernetes Services – microservice architectures. Integration Frameworks (ESB / ETL / MFT) - iPaasAPI (Rest / SOAP) – Apigee / Confluent KafkaXSLT – JSON - XML ITIL certification. Capability to create and manage reports, KPIs, and dashboards. Experience in overseeing service quality.Experience Required:
Bachelor's degree (or equivalent practical experience). Relevant years of experience in Service Management. Experience in integration engineering. A background in retail or luxury industries is preferred; business knowledge in the HR domain is a plus. Years of experience in IT roles.Can you envision being part of an extraordinary technological transformation?
The Integration Services Coordinator is responsible for ensuring the quality of integration services, overseeing the transition to production operations and the decommissioning of workflows. This role monitors quality indicators and manages human resources or contracts for integration operations, ensuring service levels are met for clients. The Data Integration Operations Manager serves as a liaison between Data Integration Analysts/Product Owners and technical teams in an international context. To achieve this, they implement processes and tools to address customer requests, aligning with business expectations while adhering to IT constraints. They are tasked with defining and driving continuous improvement for Integration Operations.
Here are some responsibilities the Integration Services Coordinator will undertake:
Oversee and coordinate operational teams to ensure high-quality service and fulfill service contract obligations. Responsible for incident resolution, acting as the single point of contact for incident management. Collaborate with Managed Service Providers to support workflows. Organize metrics (SLA, KPIs, issue tracking, etc.) through dashboards and reports in SNOW and to management. Propose and manage actions for continuous improvement of workflows and the integration platform, ensuring service quality. Define and manage the domain Change Advisory Board (CAB) process, follow up, and participate in global CAB sessions. Coordinate with the Platform support team for technical patching sessions. Ensure documentation for workflows is current and participate in all group initiatives to enhance the company's workflow reference. You may apply for a maximum of three positions within a specified period. Once submitted, you cannot withdraw your application, so ensure you select the position that best aligns with your skills and aspirations.