Integration Service Delivery Manager

il y a 2 semaines


Clichy, Île-de-France L'Oréal Temps plein

About L'Oréal IT

At the heart of L'Oréal's IT strategy lies integration. We are a global organization, working with various internal and external partners across regions and business domains to drive our digital transformation.

The Role: Integration Service Delivery Manager

As an Integration Service Delivery Manager, you will play a crucial role in ensuring the seamless operation of our integration services. You'll be responsible for managing and coordinating operational teams to deliver high-quality service and meet contractual commitments.

Your Responsibilities:
  • Lead and manage operational teams, fostering a collaborative environment to achieve shared goals.
  • Act as the primary point of contact for incident resolution, ensuring timely and effective problem-solving.
  • Collaborate with Managed Service Providers to provide comprehensive support for our integration flows.
  • Develop and maintain dashboards and reports using tools like SNOW to track key performance indicators (KPIs) and service level agreements (SLAs).
  • Drive continuous improvement initiatives by identifying opportunities to enhance the efficiency and effectiveness of our integration platform and processes.
  • Manage the Change Advisory Board (CAB) process, ensuring smooth implementation of changes within the integration domain.
  • Coordinate technical patching sessions with the Platform Support team to maintain system stability and security.
  • Ensure that all integration flow documentation is up-to-date and contribute to company-wide efforts to improve our integration reference materials.
Your Profile:

We are looking for a highly motivated and experienced Integration Service Delivery Manager with a strong understanding of ITIL principles and best practices. You possess excellent communication, problem-solving, and leadership skills.

You thrive in a fast-paced environment and are passionate about delivering exceptional service quality.


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