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Service Delivery Manager
Il y a 2 mois
emagine Consulting is seeking a Service Delivery Manager to ensure the quality of new application/service deployments or major updates:
Key Responsibilities:- Participate in management on-call and intervene in case of crisis (HO and HNO)
- The SM is the point of entry in case of Major Incident, coordinates the process and manages organization and communication.
- He is the liaison point with the Manager of Permanence who triggers a Crisis if necessary.
- In case of crisis, the SM organizes, coordinates, communicates and informs on the progress of the situation.
- The SM is the guarantor of the continuity of the treatment of the incident after the post-mortem in the framework of continuous improvement
- Frequent meetings with representatives of the various parties involved, written REX and email writing are also part of the tasks.
- Client satisfaction measurement and implementation, piloting and follow-up of improvement plans
- Participation in governance committees of the infogérants (ComOp, CoPil, CHO …)
- Maintenance of a service management relationship with internal clients.
- Point of entry for internal clients on the functioning of recurring services.
- Operational follow-up of sensitive application cycles (HR, Finance, …)
- Animation and reporting of regional liaison committees on recurring servicesRequired Skills:
- Education: Bac / 5
- Experience in Service Management
- Good general knowledge of the world of IT production and its requirements is required.
- Certification ITIL Foundation
- Knowledge of ServiceNow
- Astreintes
