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Il y a 2 mois
We're seeking a seasoned professional to spearhead the development and implementation of a comprehensive strategy to enrich and enhance our community. As a key member of our team, you'll collaborate closely with cross-functional teams, third-party partners, and our database to deliver a consistent and exceptional customer experience at all stages of their journey with us.
Key Responsibilities- Lead and mentor a dedicated team, including community managers, care experts, CRM specialists, and first-line responders through collaboration and synergy.
- Demonstrate mastery of customer experience tools and platforms, using data analytics, surveys, and other resources to optimize the customer journey.
- Continuously assess the ROI of customer experience initiatives and make data-driven decisions to enhance the overall experience.
- Monitor the inflow across all teams and partners, creating a capacity plan for seasonal campaigns and designing processes and policies to get customers the information they need at the right time.
- Mastery of English. Proficiency in Dutch and/or French is a valuable asset.
- Ability to work in a remote-first work culture and participate in quarterly meet-ups in vibrant cities.
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