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Service Delivery Manager
il y a 1 mois
As a Service Manager at Wall Street English, you will play a crucial role in ensuring the success and satisfaction of our students through excellent teaching and customer service. Your key performance indicators will drive the quality of our services, and you will be responsible for leading a highly qualified team of teachers and customer service staff.
Key responsibilities include:
- Leading a team of teachers and customer service staff to deliver exceptional service to our students
- Developing and implementing strategies to improve student satisfaction and success
- Managing budgets and resources to ensure efficient operations
- Collaborating with the Center Director to drive the growth and development of the center
- Teaching classes and providing coaching and support to teachers
Requirements:
- Celte or equivalent teaching certification
- Two years of teaching experience
- EMT or equivalent certification
- Leadership, interpersonal, and organizational skills
- Intercultural skills
- Management skills
