Bilingual Client Advisor

il y a 2 semaines


Paris, Île-de-France Hermès Temps plein
Job Title: Bilingual Client Advisor - German and English

Hermès is seeking a highly skilled and multilingual customer service representative to join its European e-commerce entity and customer relation center. As a Bilingual Client Advisor, you will be responsible for providing exceptional customer service to Hermès customers in Germany and other European countries.

Key Responsibilities:
  • Provide customer service to Hermès customers in German and English via phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Develop and maintain a deep understanding of Hermès products and services to provide accurate and helpful information to customers.
  • Work collaboratively with the customer service team to achieve sales and customer satisfaction goals.
  • Stay up-to-date on product knowledge and company information to provide excellent customer service.
Requirements:
  • Fluency in German and English (written and spoken).
  • Excellent customer service skills and a strong ability to communicate effectively with customers.
  • Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.
  • Strong problem-solving skills and ability to think critically.
  • Ability to work collaboratively as part of a team.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work for a prestigious and well-established company like Hermès.
  • A dynamic and supportive work environment.
  • The chance to develop your skills and advance your career.

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